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Air travel

Travel Tuesday: When US Government Employees Fly First Overseas

Travel Tuesday: When US Government Employees Fly First Overseas

By Jason Busch on March 30, 2010

It makes my Spend Management blood boil to read this article in the Washington Times about how some Federal employees have taken it upon themselves to define their own travel policies and stick tax payers with the bill. If true, some of the suggestions in here feel downright criminal. To frame the context of the […]

Posted in Business | Tagged Air travel, Carbon footprint, government, luxury, Rearden Commerce, Spend Management

Travel Tuesday: The End of Business Class and Other Tales -- Is Corporate Travel Changing for Good?

Travel Tuesday: The End of Business Class and Other Tales — Is Corporate Travel Changing for Good?

By Jason Busch on March 16, 2010

A fundamental challenge of indirect and services procurement is that we?re often asked to make sourcing decisions — not to mention negotiating with and managing suppliers — based on historic data that may or may not reflect future demands and requi…

Posted in Business | Tagged Air travel, business class, Business Services, procurement, Services Procurement, travel

Bad Processes? Great Service Makes Up For A Lot

Bad Processes? Great Service Makes Up For A Lot

By Sandy Kemsley on February 13, 2010

Every process blogger loves to write about their own good and bad process experiences, and I’m no exception. This weekend has been a case of incredibly bad processes, but really good customer service that made up for it. I’m stuck in Frankfurt on my way back to Toronto, and I’m actually not unhappy at all, […]

Posted in Business | Tagged Air Canada, Air travel, Airline, airlines, customer service, Lufthansa, SAS

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