Travel Tuesday: When US Government Employees Fly First Overseas
It makes my Spend Management blood boil to read this article in the Washington Times about how some Federal employees have taken it upon themselves to define their own travel policies and stick tax payers with the bill. If true, some of the suggestions in here feel downright criminal. To frame the context of the […]
Travel Tuesday: The End of Business Class and Other Tales — Is Corporate Travel Changing for Good?
A fundamental challenge of indirect and services procurement is that we?re often asked to make sourcing decisions — not to mention negotiating with and managing suppliers — based on historic data that may or may not reflect future demands and requi…
Bad Processes? Great Service Makes Up For A Lot
Every process blogger loves to write about their own good and bad process experiences, and I’m no exception. This weekend has been a case of incredibly bad processes, but really good customer service that made up for it. I’m stuck in Frankfurt on my way back to Toronto, and I’m actually not unhappy at all, […]
