Arbitrage
I just read Paul Graham’s excellent post on what happened to Yahoo and this one paragraph jumped out at me: I didn’t realize the answer till later, after I went to work at Yahoo. It was neither of my guesses. The reason Yahoo didn’t care about a technique that extracted the full value of traffic […]
Are Outsourcing Vendors Throwing in the High-Value BPO Towel?
Over on Horses for Sources, entrepreneur-turned-stealth-researcher Phil Fersht* recently suggested that some big-name outsourcing firms might be tossing in the towel when it comes to selling and delivering higher value offerings that focus more on pr…
