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Assistly

What the Launch of Social.com Shows Us

What the Launch of Social.com Shows Us

By Esteban Kolsky on April 25, 2013

This week Salesforce announced the launch of Social.com – a social advertising solution that brings the power of Radian6 (R6) and Buddy Media (BM) (two acquisitions made by Salesforce in the past two years for over $1 Billion total that had been floundering looking for a purpose) into an innovative way to use Marketing 2.0 […]

Posted in Featured Posts, Technology / Software | Tagged #salesforcelive, Assistly, Buddy Media, Facebook, salesforce, salesforce.com, Social Media, Social.com

Busy April Brings Opportunities

Busy April Brings Opportunities

By Denis Pombriant on May 2, 2012

I read Chaucer’s Canterbury Tales in college (yes, in Middle English and no, it wasn’t that long ago) and now every April brings me back to the opening verses about spring time and renewal.  This April was especially memorable in our industry and as the month has just passed I wanted to take a moment […]

Posted in Business, Featured Posts | Tagged Assistly, CRM, CRM Idol, crowd factory, Get Satisfaction, Marketo, oracle, Stone Cobra, sugarcrm | 1 Response

Here Comes desk.com

Here Comes desk.com

By Denis Pombriant on February 2, 2012

Yesterday Salesforce.com unveiled its newest offering, desk.com, a complete rewrite of Assistly, a company and product that Salesforce bought last September.  Desk.com completely replaces Assistly in the market and it is designed to be a light weight/light cost customer service solution for the SMB market.  The idea has about as many legs as a millipede.  […]

Posted in Technology / Software | Tagged Assistly, CRM, desk.com, desk.com.salesforce.smb, Service Cloud

CRM Idol Finals: Now for the Fun

CRM Idol Finals: Now for the Fun

By Paul Greenberg on October 19, 2011

This Friday at 6pm Eastern time, the seven CRM Idol finalists – 4 from the Americas and 3 from EMEA – will be submitting their videos that will pretty much determine who is going to be chosen the first ever CRM Idol finalist from the Americas and from EMEA. There is a lot at stake […]

Posted in Featured Posts, Technology / Software | Tagged Assistly, CRM Idol, CRMIDOL, crowd factory, EMEA, Get Satisfaction

Salesforce Buys Assistly

Salesforce Buys Assistly

By Denis Pombriant on September 22, 2011

Ok, sure, buy another help desk application this time for the small company market, why not.  With BMC offering a help desk solution for big companies, this makes for a certain amount of symmetry and product line completeness. I don’t think the announcement surprised me or any of the judges on the CRM Idol committee.  […]

Posted in Business | Tagged Assistly, CRM, Help desk, Radian6, salesforce.com

Dreamforce 2011, what's to like?

Dreamforce 2011, what’s to like?

By Phil Wainewright on August 29, 2011

Posters went up around the Moscone conference center in sun-drenched San Francisco yesterday, celebrating social as the big theme of Dreamforce this year. The emphasis on social had been semaphored as early as June, when Marc Benioff began rehearsing Salesforce.com’s social enterprise messaging at its CloudForce event in DC. It has intensified in some of […]

Posted in Business, Featured Posts | Tagged #DF11, Appirio, Assistly, dreamforce11, netsuite, salesforce.com, San Francisco, SnapLogic, yammer

What Does Assistly Think of Social Business?

What Does Assistly Think of Social Business?

By Esteban Kolsky on November 30, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business.  Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium, bluekiwi and NetBase are already posted. 1) Where is the Social world going to be in 12 months? 24 months? Today, Facebook and Twitter are two of the most popular websites on […]

Posted in Trends & Concepts | Tagged Assistly, Attensity, Customer Experience, getsatisfaction, NetBase, social business

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