Why Digital Transformation Always Needs To Start With Customers First
63% of organizations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt,” according to KPMG. 33% of CEOs say […]
10 Ways Enterprises Are Getting Results From AI Strategies
One in 10 enterprises now use 10 or more AI applications; chatbots, process optimization, and fraud analysis lead a recent survey’s top use cases according to MMC Ventures. 83% of IT leaders say AI & ML is transforming customer engagement, and 69% say it is transforming their business according to Salesforce Research. IDC predicts spending […]
