By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.
Posted in Business, Featured Posts | Tagged BPO, business process outsourcing, HfS, HfS Research, IT service management |
By R "Ray" Wang on July 23, 2014
Global Partnership Signals Expansive View Of Digital Business Disruption On July 15th, 2014 IBM’s Ginni Rometty and Apple’s Tim Cook announced in Cupertino, CA a strategic partnership to transform enterprise mobility (see Figure 1). IBM has committed up to 100,000 employees to the initiative. Apple has not disclosed its investment effort. The announcement, made at […]
Posted in Business, Featured Posts | Tagged 2014, Alliances, analytics, apple, Apple Care, Apps Strategy, Big Data, Big Data Business Models, BigData, BPO, Business Models, business process outsourcing, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Security Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, CTO, customer service, Digital Business, Digital Disruption, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive business models, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, ibm, IBM Global Business Services, IBM Global Services, IBM Mobile First, ibm software group, it Services, IT services firms, mobile, Mobile Biz, mobile device management, mobile enterprise, Mobile Management, Mobile OS, Mobile strategy, mobility, News Analysis, partner ecosystems, partners, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, strategy, vendor strategy |
By R "Ray" Wang on June 12, 2014
With heavy contributions from Sachin Gosavi, VP of South Asia Infosys’ First Outsider CEO Lands From Silicon Valley On June 12th, 2014, Infosys announced that Dr. Vishal Sikka as the Chief Executive Officer and Managing Director (CEO & MD) of the company effective August 1, 2014. Dr. Sikka will be inducted as a whole-time […]
Posted in Business, Featured Posts | Tagged @vsikka, Apps Strategy, BPO, business process outsourcing, CEO, Chief executive officer, CIO, Cloud, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, India, Indian IT Services Firms, Infosys, Infosys Technologies Ltd., it Services, IT services firms, IT Strategy, N R Narayana Murthy, News Analysis, R "Ray" Wang;, rwang0, sap, Software Insider, SoftwareInsider, vendor strategy, Vishal Sikka, vishalinfy
By Phil Fersht on March 19, 2014
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Charles Sutherland, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Technology, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 10, 2014
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing
By R "Ray" Wang on February 18, 2014
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats
By Phil Fersht on October 3, 2013
On a Sourcing Mission – Accenture’s Mike Salvino adds Procurian to his previous Ariba services acquisition You know when a market’s hotting up when the leading specialists start getting plucked by the top tier, and Accenture today made a massive $375m statement of intent in the procurement and supply chain management BPO industry by acquiring […]
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, procurement, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By R "Ray" Wang on August 5, 2013
Infosys Puts Its Best Foot Forward Constellation attended Infosys’ 2013 Global Analyst Summit from July 29th to July 30th in Boston. Despite the below industry average growth of the previous year, conversations with key executives and top customers indicate an imminent shift. In fact, Infosys has added 100+clients not including customers from Lodestone. Retention is […]
Posted in Business | Tagged 2013, analyst event, Apps Strategy, BPO, business platforms, Business process, business process outsourcing, business process transformation, Chief information officer, Chief procurement officer, CIO, Cloud BPO, Cloud Computing, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, event report, India, Indian IT Services Firms, Infosys, Infosys Technologies Ltd., it Services, IT services firms, R "Ray" Wang;, rwang0, S. D. Shibulal, Software Insider, SoftwareInsider, vendor strategy
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on November 27, 2012
In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing |
