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BPO

It’s time to stop knocking Orlando… where else can we find innovation?

It’s time to stop knocking Orlando… where else can we find innovation?

By Phil Fersht on February 21, 2012

You may recall we’ve been a tad harsh on the municipality of Orlando over the years here on HfS, once even going as far as equating being middle-seated en route to the Floridian enclave as being stuck in purgatory all the way to the gates of hell.  After many lost nights’ sleep trying to seek out […]

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Enterprise Irregulars, Outsourcing Events, Shared Services, social networking, Sourcing Best Practises, Sourcing Change Management, SSON

Nearshore Nexus… not to be nixed

Nearshore Nexus… not to be nixed

By Phil Fersht on February 16, 2012

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

Posted in Business | Tagged BPO, IT Outsourcing / IT Services, Outsourcing Events, Sourcing Best Practises, Sourcing Locations

Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers

Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers

By Phil Fersht on February 14, 2012

When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it’s all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It’s economics one-on-one…

Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, oracle, Outsourcing and Technology, sap, Taleo, The Future of Outsourcing | 1 Response

Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

By Phil Fersht on February 6, 2012

As per usual, election year brings up the age-old argument about how to combat the “threat” of outsourcing. Isn’t now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?

Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, economy, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, obama, Sourcing Locations, The Future of Outsourcing | 1 Response

Are you achieving sourcing success with your finance?  ACCA and HfS have teamed up to find out…

Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out…

By Phil Fersht on February 5, 2012

HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.

Posted in Business | Tagged ACCA/HfS Research study into F&A Sourcing, BPO, Captives and Shared Services Strategies, Knowledge Process Outsourcing, Outsourcing Research, Sourcing Best Practises, Sourcing Change Management, The Industry Speaks: HfS surveys

Sal’s six stages of sourcing: BPO’s Generations

Sal’s six stages of sourcing: BPO’s Generations

By Phil Fersht on January 17, 2012

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing

Time to fine-tune your multi-vendor strategy

Time to fine-tune your multi-vendor strategy

By Phil Fersht on January 11, 2012

Time to fine-tune your multi-vendor strategy…

Posted in Business | Tagged Absolutely Meaningless Comedy, BPO, Enterprise Irregulars, IT Outsourcing / IT Services, matt heffron, multi, sourcingsage

Capgemini Procurement BPO: Realizing Platform/Category Returns From the IBX Acquisition (Part 3)

Capgemini Procurement BPO: Realizing Platform/Category Returns From the IBX Acquisition (Part 3)

By Jason Busch on December 27, 2011

Please click here to see Part 1 and Part 2 of this series covering the latest from Capgemini.

In this post, we’ll dig into Capgemini’s current and planned technology offerings and strategy. To begin, IBX places its “cloud procurement”…

Posted in Business | Tagged BPO, Business Exchange, Capgemini, Contract Management, IBX, procurement, sap, Strategic sourcing

The defining outsourcing moments of 2011

The defining outsourcing moments of 2011

By Phil Fersht on December 26, 2011

Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let’s reflect some of the defining moments of 2011

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Enterprise Irregulars, HfS Research, Horses for Sources company news, IT Outsourcing / IT Services | 1 Response

Infy procures Portland to soup up its sourcing

Infy procures Portland to soup up its sourcing

By Phil Fersht on December 21, 2011

InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, fersht, HfS, Infosys, InfosysBPO, Outsourcing Vendors, Portland, procurement, Sourcing Locations

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