By R "Ray" Wang on March 24, 2014
Customer Success Management Pioneer Adds Key Functionality For March 2014 Release On March 18th, Mountain View, CA based Gainsight announced the Spring 2014 release of its customers success management platform. Led by CEO Nick Mehta, the cloud software vendor has received over $29M in funding from key investors such as Bain Capital, Battery Ventures, Capital […]
Posted in Technology / Software | Tagged 2014, Apps Strategy, Bain Capital, Battery Ventures, business intelligence, Business Outcomes, business performance management, Capital Innovators, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, CMO, collaboration, Constellation Research, Cultivation Capital, customer engagement, Customer Experience, Customer success, Customer Success Management, Customer Support, CXO, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Gainsight, InsideView, linkedin, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Nick Mehta, R "Ray" Wang;, recurring revenue, rwang0, SaaS, SaaS offensive, Service Source, Silicon Valley Bank, Software Insider, SoftwareInsider, Success management, Summit Partners, Totango, vendor strategy
By R "Ray" Wang on January 13, 2014
IBM Launches New Business Group In New York’s Silicon Alley On January 9th, 2014, on top of 51 Astor Place (i.e. World Trade Center Building 4), IBM CEO Ginny Rommety and long time veteran, but newly minted, IBM Watson Group Senior Vice President Michael Rhodin, announced IBM’s commitment to putting an entire business unit around […]
Posted in Business | Tagged Apps Strategy, Augmented Mentality, Business Analytics, business intelligence, business technology, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, CHRO, CIO, Cloud, Cognitive Computing, CoIT, Constellation Research, Data to Decisions, data visualization, Data2Decisions, Digital Business, Digital Disruption, Digital Strategy, DigitalBiz, disruptive, disruptive business models, disruptive technologies, Disruptive technology, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise software, enterprise strategy, Ginny Rommety, Healthcare, ibm, IBM Watson, mike rhodin, News Analysis, R "Ray" Wang Apps Strategy, R "Ray" Wang;, Retail, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on January 12, 2014
Retails Big Show Transformed For 2014 Over 29,000 people are expected to gather at the National Retail Federation’s big show (NRF) this Sunday, January 11th, 2014, in New York City. #NRF14 brings the intersection of new retail business models, products, store concepts, technology, society, and culture together! A few big trends emerge based on conversations […]
Posted in Business | Tagged analytics, Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, business intelligence, business strategy, Business Transformation, Chief Digital Officer, Chief HR Officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, CHRO, CMO, commerce, Constellation Research, customer engagement, Customer Experience, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, DigitalBiz, ECommerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, HR, HR Tech, Human Capital Management, Human resources, Jacob K. Javitz, Matrix Commerce, National Retail Federation, new york, Quips, R "Ray" Wang;, Retail, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on January 7, 2014
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant […]
Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart
By Nenshad Bardoliwalla on January 6, 2014
Back in December 2009, fresh off the heals of publishing what I hoped would be the definitive guide to strategy-driven analytics Driven to Perform, and being accidentally admitted to the Enterprise Irregulars, I wrote The Top 10 Trends for 2010 in Analytics, Business Intelligence, and Performance Management where I summarized where I thought the industry was […]
Posted in Featured Posts, Trends & Concepts | Tagged Big Data, business intelligence, Cloudera, mapreduce, NoSQL, Paxata, QlikTech, Tableau |
By R "Ray" Wang on November 12, 2013
Age Is Not The Deciding Factor In Five Generations Of Workers When discussing the future of work, most folks immediately jump to the discussion of millennials, generation Y, generation X, baby boomers, post war, etc. However, the shift to digital business finds a different type of five generations. This segmentation describes how digitally proficient people […]
Posted in Featured Posts, Trends & Concepts | Tagged #digitalsummit, Apps Strategy, Big Data, BigData, Business Analytics, business disruption, business intelligence, Business Models, Business Transformation, CDO, CEO, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief People Officer, CHRO, CIO, Cloud, Constellation Research, Consumerization of IT, CTO, Data to Decisions, df13, Digital Business, Digital identity, digital marketing, Digital Strategy, disruptive, disruptive business models, disruptive technologies, Disruptive technology, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, gov20, journey maps, mobile, mobile enterprise, mobility, R "Ray" Wang;, rwang0, socbiz, social business, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on September 23, 2013
Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank. The past five years at Oracle Open World have disappointed even the faithful. The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences. The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]
Posted in Business, Featured Posts, Technology / Software | Tagged #oow13, acquisition, Apps Strategy, Big Data, BigData, Box, Business Analytics, business intelligence, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, collaboration, Constellation Research, Constellation SuperNova Awards, Consumer Tech, Consumerization of IT, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, CustExp, Customer Experience, customer experience management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, Exact Target, innovation, Internet of Things, IoT, Larry Ellison, mergers, Mergers And Acquisitions, oracle, Oracle 12C, Oracle E-Business Suite, Oracle Fusion Apps, Oracle Open World, R "Ray" Wang;, rwang0, social business, Software Insider, SoftwareInsider, user conference, User Experience, ux, vendor strategy
By Denis Pombriant on August 2, 2013
Which Tools Do You Use? One of the subtexts to the marketing automation explosion is analytics. Having a CRM system might make you wonder why marketing automation is needed at all but the reasons boil down to analysis and improved data collection. Let me share some information with you from a new marketing study I […]
Posted in Featured Posts, Technology / Software | Tagged analytics, business intelligence, marketing, Marketing and Advertising, Marketing Automation, Tools
By Louis Columbus on June 18, 2013
The latest enterprise software forecast from Gartner shows Customer Relationship Management (CRM) increasing to a $36.5B worldwide market by 2017, a significant increase from the $20.6B forecasted in Q1 of this year. CRM also leads all enterprise software categories in projected growth, showing a 15.1% CAGR from 2012 to 2017, also revised up from 9.7% […]
Posted in Business, Featured Posts | Tagged analytics, BI, business intelligence, byline=Louis Columbus, customer relationship management, Data Driven, Enterprise resource planning, enterprise software, erp, gartner, Intelligent Tech, Louis Columbus' blog, SCM, Social Media, supply chain management, Tech, Web conferencing
By R "Ray" Wang on April 28, 2013
Big Data Vendors Seek To Move From Data To Decisions The move from Data to Decisions examines the enablement of data-driven decisions across the entire organization. Holistic, data-informed decisions require a multi-diciplinary approach that incorporates performance monitoring with traditional business intelligence technologies. Gather key insights from your data, transform insights into actionable information, and then […]
Posted in Business | Tagged Apps Strategy, BI, Big Data, BigData, Business Analytics, business intelligence, data governance, data integration, data quality, data stewardship, Data to Decisions, Data2Decisions, Database, Decision Management, disruptive technologies, Disruptive technology, DW, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, Market Overview, Polls and Surveys, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, surveys |
