Business Process Outsourcing (BPO)
By Phil Fersht on January 12, 2021
The IT services market has arrived at its most critical infection point in 20 years, where the role of service providers that survive the Covid era will be those that have made the shift from support firm (Phase 1) to a business partner (Phase 2). We’ve talked about this services shift ever since Tom Reuner […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, IT Outsourcing / IT Services
By Phil Fersht on April 14, 2020
The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as nations, businesses, and societies try to build a blueprint for what the post-coronavirus economy may look like. India and Russia, in particular, are now being widely seen to have the slowest response to the coronavirus […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), COVID-19, IT Outsourcing / IT Services, Policy and Regulations
By Phil Fersht on February 26, 2015
We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments
Posted in Technology / Software | Tagged Business Process Outsourcing (BPO), Charles Sutherland, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, onesource virtual, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on February 18, 2015
NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Events, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on February 12, 2015
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors, Value Beyond Cost Study 2015
By Phil Fersht on February 3, 2015
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Advisors, Phil Fersht, robitics, Robotic Process Automation, RPA, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
By Phil Fersht on February 1, 2015
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, mobility, Outsourcing, Outsourcing Advisors, Phil Fersht, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015 |
By Phil Fersht on January 26, 2015
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, Robotic Process Automation, SaaS, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
By Phil Fersht on January 19, 2015
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, as a service, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SAP SuccessFactors, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Value Beyond Cost Study 2015, workday
By Phil Fersht on January 12, 2015
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Digital Transformation, Enterprise Irregulars, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
