Ariba Sells Sourcing Services, BPO Businesses to Accenture
In a surprise move, Ariba announced this morning that they were selling their sourcing services and BPO businesses to Accenture. At the time of the announcement, it was not clear whether all of these assets would end up with Acce…
Cloud-based IT failure halts Virgin flights
An IT failure disrupted travel for 50,000 customers of Virgin Blue airlines in Australia. The situation offers lessons for business buyers of cloud services.
The Perfect Storm for IT Outsourcing
As I present to outsourcing audiences on the book tour, they pick up on several new services markets the book outlines – Accenture’s Mobility Operated Services. Cognizant being involved in the clinical tests for the high-profile H1N1 vaccine last year. Appriro’s various Social CRM projects. Wipro’s product engineering services as “buyer” organizations embed more and […]
Sunoco Signs with IBM for BPO: Proof That Procurement Outsourcing Can Serve All Maturity Levels
On Monday, IBM announced it had signed Sunoco to a multi-year procurement BPO deal (for Spend Matters comparative analysis of IBM’s procurement outsourcing capabilities, please click here and here to read more). What is most inter…
Another Market Research Firm Attempt Comes Up Short on Procurement Outsourcing
It never ceases to amaze me how consistently market research firms come up short in defining and capturing what makes up the procurement outsourcing or procurement BPO market. There seems an almost arbitrary line between whether o…
Tuesday’s Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments
Legacy Apps Customers Seek Practical Advice
Organizations determining when and how to make the move to SaaS and Cloud face realistic challenges in gaining buy-in and realizing the apparent and hidden benefits of SaaS/Cloud. In a recent survey of over 300 companies, 73 respondents who were wary of SaaS/Cloud were asked to list the top 3 […]
Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing
Welcome to a part 2 of a multi-part series on The Software Insider Tech Ecosystem Model. Subsequent posts will apply the model to these leading vendors:
Research Report: The Upcoming Battle For The Largest Share Of The Technology Budget (Part 1)
Is your technology provider a hardware vendor or a software vendor? Does your System Integrator now provide solutions in the cloud? These questions will continue as models converge. Hardware, software, and system integration vendors must reinvent new models of revenue. The economic recession has forced business model shifts at the major technology companies.
Service providers siloed by vertical industry are stifling innovation with clients
To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collabora…
Three Views: Looking Forward and Looking Back in Procurement BPO (Part 2)
In the first installment of this series, I shared perspectives from Everest Research (courtesy of Supply and Demand Chain Executive) and Horses for Sources on the emerging procurement BPO market. Now, here at Spend Matters we won’t claim to know as much as Everest does about broader adoption trends in overall F&A BPO (let alone […]
