The New Engagement Platform Drives The Shift From Transactions
Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect. Mobile has given us the ability to interact any time and anywhere. Cloud delivers access points to us with a rich array of content and information. Big data provides us with the context […]
Trends: The Battle For CMO Mind Share
Marketing and Advertising Budgets Are The New Land Grab Constellation Research, Inc. predicts that the global advertising market (paid search, display, and classified) will hit $125B by 2015. While IT budgets continue to stay flat, marketing budgets are up. Warc’s recent Global Marketing Index (GMI) entered positive territory in March 2012. Consequently, the heat […]
IBM Software: Truth, Beauty and BPM
“This is some of the most beautiful enterprise software that’s ever been released. When you talk about information management at scale, then beauty matters. Consistency matters.” Phil Gilbert, IBM senior vice president, describing Business Process Manager 7.5 at Impact 2012. When I wrote up IBM’s Impact business and technology conference last year I noted that […]
Pinch me. SAP is Dreaming up Social for the Enterprise.
With Patel’s new position, SAP recently moved “social” into its cloud group where it will support all SAP suites and concentrations (CRM, for example) in a new social platform that will be structured to support the business horizontally and seamlessly across on-premise and cloud offerings. The group is building what they’re calling, “Project Robus.” (Latin for resolve or purpose.)
Tidemark: Enterprise disruption in the cloud
Some observers believe the growing impact of cloud computing is limited to locating servers remotely and asking users to pay for software over time rather upfront. From this limited perspective, cloud computing is a back office function with minor impact on either business processes or end users. This simplistic and narrow view ignores the genuine […]
Serendipity Happens… to Deliver Million$
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]
Gartner Keynote at Appian World: From Operational Excellence To Operational Resilience
The analysts are on the move this week: earlier in the week, we were all in Las Vegas for IBM Impact, now we’re all in DC for Appian World. I presented a BPM 101 session yesterday in the workshop day, and this morning Janelle Hill of Gartner is giving the opening keynote. I’ll be at […]
Monday’s Musings: Putting An End To The Conflict Of Interest Among Some Sourcing Advisors
Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts. Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects. Consequently, more […]
CIO backgrounder: Understanding packaged solutions
Packaged solutions are a direct response to customers demanding faster, lower cost, and higher value software implementations. This post explains why.
Reengineering Work: Obliterate AND automate
I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business […]
