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Business process

The New Engagement Platform Drives The Shift From Transactions

The New Engagement Platform Drives The Shift From Transactions

By R "Ray" Wang on August 28, 2012

Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect.  Mobile has given us the ability to interact any time and anywhere.  Cloud delivers access points to us with a rich array of content and information.  Big data provides us with the context […]

Posted in Business, Featured Posts | Tagged adobe, Amazon, Amazon EC2, Amazon Web Services, Amazon.com, apple, Apps Strategy, Atlasian, Badgeville, Box, Box.net, BPM, broadvision, BunchBall, Business Analytics, Business process, Business process management, business value, business value framework, BVF, CEO, CFO, Chief Customer Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, Chief Service Officer, CHRO, CIO, Cloud, collaboration, collaboration software, community platforms, complex event processing, Constellation Research, Consumer Tech, Consumerization of IT, context, COO, Corporate Strategy, CRM, CrowdTwist, CTO, CubeTree, CustExp, customer engagement, Customer Experience, Decision Services, Design thinking, disruptive, disruptive technologies, Disruptive technology, e20, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, future of work, Gigya, GoodData, google, ibm, IBM Connections, ibm software group, Interaction History, Jive, Jive Software, Lithium Technologies, microsoft, Microsoft Office, Microsoft SharePoint, Microsoft Windows, Monday's Musings, Moxie, oracle, outcome focused, People to People, predictive, R "Ray" Wang;, role, role-based design, rwang0, salesforce.com, sap, Software Insider, SoftwareInsider, tibbr, Tibco, TideMark, yammer | 2 Responses

Trends: The Battle For CMO Mind Share

Trends: The Battle For CMO Mind Share

By R "Ray" Wang on August 2, 2012

Marketing and Advertising Budgets Are The New Land Grab Constellation Research, Inc. predicts that the global advertising market (paid search, display, and classified) will hit $125B by 2015.   While IT budgets continue to stay flat, marketing budgets are up.  Warc’s recent Global Marketing Index (GMI) entered positive territory in March 2012.  Consequently, the heat […]

Posted in Business, Featured Posts | Tagged $KANA, acquisition, acquisitions, adobe, analytics, Apps Strategy, B2B, B2C, best of breed, best practices, BI, Big Data, BigData, brand monitoring, Business Analytics, business intelligence, Business process, business process outsourcing, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, CMO, CoIT, Constellation Research, Consumerization of IT, CRM, CustExp, customer engagement, Customer Experience, customer relationship management, CXP, Dell, Digital Marketing Transformation, disruptive, disruptive technologies, Disruptive technology, Eloqua, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, From Transaction To Engagement, google, HubSpot, IT budgets, marketing, marketing agencies, Marketing Automation, Marketo, mergers, Mergers And Acquisitions, oracle, R "Ray" Wang;, rwang0, sales, sales force automation, salesforce.com, SAS, SAS Institute, social analytics, social business, Social Business Software, Social CRM, social marketing insights, socialytics, Software Insider, SoftwareInsider, Unica, user strategy, vendor strategy

IBM Software: Truth, Beauty and BPM

IBM Software: Truth, Beauty and BPM

By James Governor on May 30, 2012

“This is some of the most beautiful enterprise software that’s ever been released. When you talk about information management at scale, then beauty matters. Consistency matters.” Phil Gilbert, IBM senior vice president, describing Business Process Manager 7.5 at Impact 2012. When I wrote up IBM’s Impact business and technology conference last year I noted that […]

Posted in Technology / Software | Tagged activity streams, BPM, Business process, ibm, Lombardi, sap, ux

Pinch me. SAP is Dreaming up Social for the Enterprise.

Pinch me. SAP is Dreaming up Social for the Enterprise.

By Susan Scrupski on May 23, 2012

With Patel’s new position, SAP recently moved “social” into its cloud group where it will support all SAP suites and concentrations (CRM, for example) in a new social platform that will be structured to support the business horizontally and seamlessly across on-premise and cloud offerings. The group is building what they’re calling, “Project Robus.” (Latin for resolve or purpose.)

Posted in Technology / Software | Tagged Business process, CubeTree, Enterprise 2.0, erp, Lars Dalgaard, Sameer Patel, sap, SAPPHIRE, sapphirenow, social business, StreamWork, SuccessFactor | 2 Responses

Tidemark: Enterprise disruption in the cloud

Tidemark: Enterprise disruption in the cloud

By Michael Krigsman on October 24, 2011

Some observers believe the growing impact of cloud computing is limited to locating servers remotely and asking users to pay for software over time rather upfront. From this limited perspective, cloud computing is a back office function with minor impact on either business processes or end users. This simplistic and narrow view ignores the genuine […]

Posted in Featured Posts, Technology / Software | Tagged business intelligence, Business process, Cloud Computing, TideMark | 1 Response

Serendipity Happens… to Deliver Million$

Serendipity Happens… to Deliver Million$

By Susan Scrupski on October 3, 2011

As the world turns… social, expect to be surprised by the fruits of serendipity.  When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities.  Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]

Posted in Business, Featured Posts | Tagged adoption, Business process, case studies, Community, IBM Connections, Inventory, Lowes, Retail, social business

Gartner Keynote at Appian World: From Operational Excellence To Operational Resilience

Gartner Keynote at Appian World: From Operational Excellence To Operational Resilience

By Sandy Kemsley on April 14, 2011

The analysts are on the move this week: earlier in the week, we were all in Las Vegas for IBM Impact, now we’re all in DC for Appian World. I presented a BPM 101 session yesterday in the workshop day, and this morning Janelle Hill of Gartner is giving the opening keynote. I’ll be at […]

Posted in Technology / Software | Tagged AppianForum, appianworld, BPM, Business process, Business process management, gartner, modeling

Monday’s Musings: Putting An End To The Conflict Of Interest Among Some Sourcing Advisors

Monday’s Musings: Putting An End To The Conflict Of Interest Among Some Sourcing Advisors

By R "Ray" Wang on March 28, 2011

Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts.  Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects.  Consequently, more […]

Posted in Business | Tagged Apps Strategy, BPO, Business process, business process outsourcing, Conflict of Interest, contract negotiations, contract strategy, corruption, it Services, IT services firms, IT Strategy, Monday's Musings, Monday’s Musings, procurement, R “Ray” Wang;, R "Ray" Wang;, rwang0, Sourcing, sourcing advisor, worst practices | 1 Response

CIO backgrounder: Understanding packaged solutions

CIO backgrounder: Understanding packaged solutions

By Michael Krigsman on March 18, 2011

Packaged solutions are a direct response to customers demanding faster, lower cost, and higher value software implementations. This post explains why.

Posted in Business, Featured Posts | Tagged Business process, Consulting, enterprise software, it Services, packaged solutions | 1 Response

Reengineering Work: Obliterate AND automate

Reengineering Work: Obliterate AND automate

By Vinnie Mirchandani on March 11, 2011

I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business […]

Posted in Business | Tagged Business process, business process outsourcing, Geoffrey Moore, Harvard Business Review, Michael Hammer, QR Code, reengineering

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