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Call Center

The Call Center’s Social Renaissance

The Call Center’s Social Renaissance

By Denis Pombriant on November 4, 2013

With all of the attention that’s been lavished on social media and what I refer to as indirect channels, it might surprise you to know that the call center is still the go-to application that customers go to when they need service, but it is.  I call the other channels indirect because so often you […]

Posted in Technology / Software | Tagged Call Center, Call centre, customer service, Social Media, Webinar

Why Senator Schumer’s proposed call center tax is detrimental and unproductive for the US economy

Why Senator Schumer’s proposed call center tax is detrimental and unproductive for the US economy

By Phil Fersht on June 4, 2010

When is comes to “bringing US jobs back onshore”, we repeatedly seem to get all sorts of legislation that, quite simply, is focused on restricting our busineses’ competitiveness, when we should be looking at helping them invest in new talent and entrep…

Posted in Featured Posts, Trends & Concepts | Tagged BPO, Call Center, Current Affairs, fersht, Horses For Sources, Outsourcing, Outsourcing and Politics, Schumer, US Economy | 1 Response

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