The Call Center’s Social Renaissance
With all of the attention that’s been lavished on social media and what I refer to as indirect channels, it might surprise you to know that the call center is still the go-to application that customers go to when they need service, but it is. I call the other channels indirect because so often you […]
Why Senator Schumer’s proposed call center tax is detrimental and unproductive for the US economy
When is comes to “bringing US jobs back onshore”, we repeatedly seem to get all sorts of legislation that, quite simply, is focused on restricting our busineses’ competitiveness, when we should be looking at helping them invest in new talent and entrep…
