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Case management

What Organizations Want From Case Management

What Organizations Want From Case Management

By Sandy Kemsley on November 17, 2010

There was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other […]

Posted in Business | Tagged ACM, AIIM, Case management, Forrester, knowledge worker

BPM and Case Management Webinar Q&A

BPM and Case Management Webinar Q&A

By Sandy Kemsley on May 13, 2010

I presented a webinar on business process management and case management today, hosted by Pegasystems. Great fun as always, and a ton of questions that we didn’t have time to answer. I captured a lot of them and will address them here; if you attended the webinar, Pega will also send out their responses as […]

Posted in Trends & Concepts | Tagged ACM, BPM, BPMN, Business process, Business process management, Case management, Webinar, workflow | 3 Responses

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