What Organizations Want From Case Management
There was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other […]
BPM and Case Management Webinar Q&A
I presented a webinar on business process management and case management today, hosted by Pegasystems. Great fun as always, and a ton of questions that we didn’t have time to answer. I captured a lot of them and will address them here; if you attended the webinar, Pega will also send out their responses as […]
