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change

Endings and Beginnings

Endings and Beginnings

By Michael Fauscette on February 1, 2016

Almost ten years ago I did a slight career course change and moved from senior roles inside software companies to software market analyst. In that nearly ten years with analyst firm IDC, leading what has grown into a broad team of highly respected software market analysts, I have grown professionally and personally. For the first […]

Posted in Business, Featured Posts | Tagged career, change, Community, evaluation, G2Crowd, internet, platform, purchasing, research, Social, social business, Technology / Software

New Year Thoughts

New Year Thoughts

By Denis Pombriant on January 5, 2015

We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry for the last 12 months, I think taking a broader view of the […]

Posted in Featured Posts, Trends & Concepts | Tagged Business process, Business process management, change, CRM, customer relationship management

Change Agents Go to Washington!

Change Agents Go to Washington!

By Susan Scrupski on September 25, 2014

Drowning in paperwork?  Demoralized by endless meetings where you sit and sit and sit, and have no voice?  Tired of performance management reviews that have little to do with your potential or passion?   Frustrated by knowledge that buries itself in graveyards of  email thread coffins? Then, we have a workshop for you.  Come get […]

Posted in Trends & Concepts | Tagged caww, change, change agents, Change Agents Worldwide, Digital Workplace, future of work, innovation, KMWorld, Leadership, Organizational Change, Working Out Loud, workshop

Smarter Innovation: Road Map to the Future

Smarter Innovation: Road Map to the Future

By Susan Scrupski on September 18, 2014

Last spring, we were approached by the Academic Director of Columbia University’s Graduate Information and Strategy program, Katrina Pugh.  She had received word about the innovative way our Change Agents work out loud in the cloud.  We were asked to contribute to a management book published recently by ARK Group, “Smarter Innovation: Using Interactive Processes to Drive […]

Posted in Trends & Concepts | Tagged change, change agents, Change Agents Worldwide, Digital Workplace, future of work, innovation, Leadership, Management consulting, Organizational Change, strategy, Working Out Loud | 1 Response

Is Collaboration Part of Your Customer Experience Strategy?

Is Collaboration Part of Your Customer Experience Strategy?

By Michael Fauscette on August 26, 2014

The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or […]

Posted in Featured Posts, Trends & Concepts | Tagged change, collaboration, CRM, Customer, CX, employees, ESN, experience, socbiz, Social | 2 Responses

Marketing in 2014 - Part Two

Marketing in 2014 – Part Two

By Michael Fauscette on April 3, 2014

In Part One of this series I listed 6 issues that are causing disruption and change in marketing. In this post let’s focus on inbound marketing and the shift to a more content marketing focus and away from outbound or broadcast marketing tactics. This fundamental shift is often the underlying issue with most of the […]

Posted in Business, Featured Posts | Tagged change, CRM, Culture, Customer, CX, getsatisfaction, inbound, linkedin, marketing, outbound, SCRM, socbiz, Social, Social Media, technology

Marketing in 2014 - Part One

Marketing in 2014 – Part One

By Michael Fauscette on March 13, 2014

The entire business world is dealing with a lot of change, and it’s being felt across all organizations and departments. The Internet and the four technology pillars (social, mobile, cloud and big data/analytics) are driving all sorts of new technologies and new processes and activities related to those new technologies. This is all good, challenging, […]

Posted in Business, Featured Posts | Tagged automation, change, CRM, Customer, CX, employee, expectations, inbound, marketing, outbound, socbiz, technology | 1 Response

Passion is No Ordinary Word

Passion is No Ordinary Word

By Susan Scrupski on February 10, 2014

[This is a bit of an insider post.  New blog readers, please bear with me.] Here’s a question:  When did you first fall in love with Luis Suarez?  For me, it was sometime in 2006 or 2007.  I first wrote about him on my blog in 2007 after he unpacked a 7-part analysis of the […]

Posted in Trends & Concepts | Tagged adoption, change, change agents, Change Agents Worldwide, collaborative economy, Digital Workplace, Leadership, Luis Suarez, networks, new age consulting

Monday’s Musings: Understand The Four Personas Of Disruptive Tech Adoption

Monday’s Musings: Understand The Four Personas Of Disruptive Tech Adoption

By R "Ray" Wang on December 3, 2012

Pace of Innovation Exceeds Ability To Consume Rapid innovation, flexible deployment options, and easy consumption models create favorable conditions for the proliferation of disruptive technology.  In fact, convergence in the five pillars of enterprise disruption (i.e. social, mobile, cloud, big data, and unified communications), has led to new innovations and opportunities to apply disruptive technologies […]

Posted in Trends & Concepts | Tagged #techoptimization, adoption, analytics, Apps Strategy, best practices, Big Data, BigData, Business Analytics, Business Outcomes, business strategy, change, Change Management, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, Constellation SuperNova Awards, Consumer Tech, Consumerization of IT, Corporate Digital Divide, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, customer engagement, Customer Experience, customer experience management, Data to Decisions, Data2Decisions, Digital Divide, digital marketing, Digital Marketing Transformation, disruptive, Disruptive Tech Life Cycle, disruptive technologies, Disruptive technology, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, future, future of business, future of work, innovation, innovation insights, innovation labs, management strategy, Monday's Musings, next gen cio, next gen CIO's, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next gen enterprise, next gen IT leaders, next generation, Next generation apps, organizational strategy, outcome focused, People to People, public cloud, R "Ray" Wang;, rwang0, SaaS, socbiz, social business, Social Enterprise, Social Media, social technologies, Software Insider, SoftwareInsider, technology adoption, technology budgets, Technology Optimization, User Experience, ux | 2 Responses

Twitter is Broken?

Twitter is Broken?

By Craig Cmehil on October 7, 2012

Awhile back some folks from the SAP community decided it was a good idea to have a conversation around the topic of Twitter, and whether it was “broke”. Now due to a slight snafu with time zones and scheduling I … Read More →

Posted in Technology / Software | Tagged change, evolution, ideas, Social, Thoughts, Tools

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