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The Silent Rise of Chat in Customer Service Adoption

The Silent Rise of Chat in Customer Service Adoption

By Esteban Kolsky on January 28, 2015

Continuing on the delivery of the early insights into the third version of the customer service adoption and usage study we are conducting with our friends at KANA, A Verint Company (the summary of early findings is here, and the findings on social can be found here, mobile here, and operationalization of customer service here) […]

Posted in Featured Posts, Technology / Software | Tagged chat, customer service, Social Customer Service, Twitter

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