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Chief Customer Officer

The Rise Of The Digital Executives

The Rise Of The Digital Executives

By R "Ray" Wang on March 24, 2021

  Digital Leaders and Their Efforts Take a Front Seat in the Post-Pandemic Era When the pandemic impacted businesses a year ago, most brands and enterprises scrambled to accelerate digital transformation efforts. These “digital” efforts ranged from rekindling digital channel projects to doubling down on digital channels to even accelerating subscription business models. Often led […]

Posted in Featured Posts, Trends & Concepts | Tagged @constellationr, #RuleTheWorld, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Service Officer, CIO, CMO, Constellation Research, digital, digital business models, Digital giants, Digital Leaders, digital monetization, Digital Transformation, Everybody Wants To Rule The World, Monday's Musings, R "Ray" Wang;, Ray Wang, Rule The World, rwang0, Software Insider

Event Report: The #CES2021 Preview – What’s Hot And Useful In The Enterprise

Event Report: The #CES2021 Preview – What’s Hot And Useful In The Enterprise

By R "Ray" Wang on January 12, 2021

Virtual CES Kicks Off The Conference Season For 2021 Source: R Wang This year’s CES will be all virtual as with all pandemic events.  Last year they brought in more than 171,000 guests, 6500 press and media, and had almost 3 million net square feet of exhibits with 4419 exhibiting companies.  As one of the […]

Posted in Featured Posts, Technology / Software | Tagged @constellationr, #CES2021, 2021, 8K, AI, Apps Strategy, Artificial intelligence, Augemented Reality, Autonomous vehicles, BlueJeans, Bosch, C-Suite, CDO, Celonis, CEO, CES, CFO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, China virus, CHRO, CIO, CISO, CL, com, connected devices, Constellation Research, Consumer Electronics Show, Consumer Technology Association, COO, COVID-19, CTO, CXO, Cyber security, Digital Transformation, DigitalBiz, digitaltransformation, display technologies, disruptive technologies, Disruptive technology, electric vehicles, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Awards, enterprise class, enterprise software, Environmental, environmental sustainability, event report, extended reality, Hisense, hybrid cloud, ibm, intel, Intel Corporation, Kohler, las vegas, Lenovo, lg, LG Chem, Magma, Mercedes, Mercedes Benz, microsoft, mixed reality, mobile apps, MobileEye, nVidia, Omron, Pansophic Systems, partnerships, Philips, Pre-recorded virtual events, R "Ray" Wang;, Rendever, Royole, rwang0, salesforce.com, samsung, schneider electric, Skyworth, smart buildings, Smart homes, Software Insider, SoftwareInsider, vendor strategy, Verizon, Verizon Business, Video, video meetings

Research Report: Inside Constellation’s 2020 Enterprise Awards

Research Report: Inside Constellation’s 2020 Enterprise Awards

By R "Ray" Wang on December 23, 2020

By The Constellation Research Team The 2020 Awards Demonstrate The Power Of Humanity Amidst A Global Pandemic And Mass Digitization What started out as an amazing beginning to a new decade ended with one of the worst economies and global health crises in history.  Cultural, technological, and business model changes that would have taken a […]

Posted in Business, Featured Posts, Partner Post, Startup Lessons, Technology / Software, Trends & Concepts | Tagged @dhenschen, @dionhinchcliffe, @holgermu, @lizkmiller, @lnfrance, @steve_lockstep, #CCE2020, 2020, Accenture, adobe, Amazon, Amazon Web Services, Amit Bendov, Apps Strategy, arm, ARM chips, Ascension Heatlh, BlueJeans, C-Suite, C3 IOT, C3.ai, CDO, Celonis, CEO, CFO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, CISO, com, Constellation Connected Enterprise, Constellation Research, COO, CTO, CXO, CyberX, Data warehouse, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Awards, enterprise software, Eric Yuan, excecution management system, Gong, google, Google Cloud, google cloud platform, hybrid cloud, ibm, IBM CLOUD, Infor, Infosys, Infosys Live Enterprise, Koch Industries, mergers, Mergers And Acquisitions, microsoft, Modern Computing Alliance, nVidia, okta, oracle, partnerships, Pre-recorded virtual events, R "Ray" Wang;, Research Report, Royole, rwang0, salesforce.com, Segment, servicenow, Slack, Smartsheet, Snowflake, Software Insider, SoftwareInsider, sridhar vembu, Thomas Siebel, TikTok, Twilio, UKG, Ultimate Kronos Group, Ultimate Software, vendor strategy, Verizon, Verizon Business, Video, video meetings, Work.com, Workfront, Yellowbrick, zoho, zoom

News Analysis: Celonis Launches Ecosystem Management System

News Analysis: Celonis Launches Ecosystem Management System

By R "Ray" Wang on December 14, 2020

Eliminating System Complexity Is Celonis’ Number One Priority On October 14th, 2020, Co-CEO and Co-Founder, Alexander Rinke, kicked off its Ecosystem Summit and showcased its new Execution Management System (EMS).  The goal is to improve an enterprise’s execution capacity by simplifying complex processes.  Celonis defines execution capacity as the ability to get things done over […]

Posted in Technology / Software | Tagged 2020, acquisition, acquisitions, AI, ambient experience, ambient experiences, Apps Strategy, Artificial intelligence, business graph, CDO, Celonis, CEO, Chief AI Officer, Chief Analytics Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Strategy Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, Constellation Research, COO, CTO, Customer Experience, digital, Digital acceleration, Digital Business, Digital Disruption, digital feedback loops, Digital Transformation, DigitalBiz, digitaltransformation, disruptive business models, dynamic feedback loops, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event driven architectures, events, excecution management system, execution capacity, Integromat, mergers, Mergers And Acquisitions, microservices, News Analysis, personalization at scale, precision decisions, process mining, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy

News Analysis: ServiceNow Gets Serious About AI With Element AI Acquisition

News Analysis: ServiceNow Gets Serious About AI With Element AI Acquisition

By R "Ray" Wang on December 8, 2020

Joint post with my colleague Holger Mueller (@holgermu) Element AI Takes Workflow to the Autonomous Level for ServiceNow On November 30th, ServiceNow announced an estimated $510 million acquisition of Montreal, Canada based startup, Element AI.  Co-founded by Dr. Yoshua Bengio, a 2018 winner of the Turing Award, Nicolas Chapados. and Jean-François Gagné in 2016, the […]

Posted in Business | Tagged 2020, acquisition, acquisitions, AI, ambient experience, ambient experiences, Apps Strategy, Artificial intelligence, business graph, CDO, CEO, Chief AI Officer, Chief Analytics Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Strategy Officer, Chief Technology Officer, CIO, Cloud, CMO, Constellation Research, COO, CTO, Customer Experience, digital, Digital acceleration, Digital Business, Digital Transformation, disruptive business models, Dr. Yoshua Bengio, dynamic feedback loops, Element AI, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event driven architectures, events, Jean-François Gagné, mergers, Mergers And Acquisitions, microservices, Montreal, News Analysis, personalization at scale, precision decisions, R "Ray" Wang;, rwang0, servicenow, Software Insider, SoftwareInsider, vendor strategy

News Analysis: Salesforce Commerce Cloud Quick Start Addresses Post Pandemic Requirements

News Analysis: Salesforce Commerce Cloud Quick Start Addresses Post Pandemic Requirements

By R "Ray" Wang on May 25, 2020

Contactless, Direct To Consumer, Buy Online Pickup Anywhere, Automation, and Subscription Ready Drive Post Pandemic Response Matrix Commerce analyzes the disruptive pressures influencing the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce (TM) means the fusing of demand signals and supply chains […]

Posted in Featured Posts, Technology / Software | Tagged #PostPandemic, #PostPandemicPlaybook, 2020, Accelerate payments, AI, ambient experiences, analytics, Artificial intelligence, automation, autonomous, B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud, Cloud push, CMO, commerce, Commerce Cloud, Constellation Research, contactless commerce, COO, Coronavirus, COVID-19, Crisis Communications, Crowdsourcing, CTO, Customer Experience, cybersecurity, Demand planning, digital, Digital acceleration, Digital Business, digital commerce, digital monetization, Digital Transformation, Digitize channels, direct to consumer, direct to consumer. pricing optimization, disruptive business models, Diversify supply chains, dynamic feedback loops, E-Commerce, enterprise, enterprise applications, enterprise apps, enterprise software, event driven architectures, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Matrix Commerce, Mental health support, microservices, open vs closed, Perception and communications, personalization, personalization at scale, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Resiliency, Reskilling and retraining, rwang0, safety, salesforce.com, Social injustice, Software Insider, SoftwareInsider, subscription business models, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum

The Matrix Commerce Post Pandemic Playbook #COVID19

The Matrix Commerce Post Pandemic Playbook #COVID19

By R "Ray" Wang on May 18, 2020

Understand The Key Priorities In A Post Pandemic Response Over the past seven weeks, Constellation Research, Inc. has fielded hundreds of calls from CXO’s about what to consider in the business and technology response to the coronavirus and Covid-19 fall out. The conversations with clients and the analysis from the research team have resulted in […]

Posted in Business, Featured Posts | Tagged #coroanvirus, #PostPandemic, #PostPandemicPlaybook, #WFH, 2020, Accelerate payments, AI, analytics, Artificial intelligence, automation, autonomous, B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud push, CMO, commerce, Constellation Research, contactless commerce, COO, Coronavirus, COVID-19, covid19, Crisis Communications, Crowdsourcing, CTO, cybersecurity, Demand planning, Digital acceleration, Digitize channels, direct to consumer. pricing optimization, Diversify supply chains, dynamic feedback loops, enterprise, enterprise applications, enterprise apps, enterprise software, event driven architectures, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Matrix Commerce, Mental health support, microservices, New leadership models, open vs closed, Perception and communications, personalization, personalization at scale, Playbook, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Remote employee toolkits, Resiliency, Reskilling and retraining, rwang0, safety, Social injustice, Software Insider, SoftwareInsider, subscription business models, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum

Why Every Organization Must Build A Post Pandemic Playbook #COVID19 #CoronaVirus

Why Every Organization Must Build A Post Pandemic Playbook #COVID19 #CoronaVirus

By R "Ray" Wang on April 13, 2020

Understand The Key Priorities In A Post Pandemic Response Over the past three weeks, Constellation Research, Inc. has fielded hundreds of calls from CXO’s about what to consider in the business and technology response to the coronavirus and Covid-19 fall out.  In fact, on Friday April 3rd, Constellation convened a conversation with more than 40 […]

Posted in Trends & Concepts | Tagged #coroanvirus, #PostPandemic, #PostPandemicPlaybook, #WFH, 2020, AI, analytics, Artificial intelligence, automation, autonomous, B2B, B2C, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud push, CMO, Constellation Research, COO, Coronavirus, COVID-19, covid19, Crisis Communications, Crowdsourcing, CTO, cybersecurity, Digital acceleration, enterprise, enterprise applications, enterprise apps, enterprise software, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Mental health support, New leadership models, open vs closed, Perception and communications, personalization at scale, Playbook, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Remote employee toolkits, Resiliency, Reskilling and retraining, rwang0, safety, Social injustice, Software Insider, SoftwareInsider, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum

News Analysis: Tech Vendors Takes On #Coronavirus

News Analysis: Tech Vendors Takes On #Coronavirus

By R "Ray" Wang on March 23, 2020

Big Tech Steps Up To Support The “War” Effort Over the past two-weeks, the tech community has sought different ways to assist with the battle against Covid-19.  Efforts range from free usage of product, cash assistance, donations, and product innovations.  Here’s a short run down of some highlighted announcements: IBM, The White House, and Department […]

Posted in Business, Featured Posts, Technology / Software | Tagged #coronapocalypse, 2020, apple, Apple Siri, Artificial intelligence, B2B, B2C, best practices, big tech, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, CMO, Constellation Research, COO, Coronavirus, COVID-19, covid19, Crisis Communications, CTO, enterprise, enterprise applications, enterprise apps, enterprise software, events, Facebook, Future of 2020, global pandemic, Health and Safety, ibm, IBM Summit, Marketing Automation, open vs closed, personalization at scale, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, rwang0, servicenow, Social injustice, Software Insider, SoftwareInsider, super computing, US vs China, vendor strategy, zoom

Monday’s Musings: Inside The Five Levels Of Autonomous Enterprises

Monday’s Musings: Inside The Five Levels Of Autonomous Enterprises

By R "Ray" Wang on March 22, 2020

Cognitive Apps Power The Future Of Autonomous Enterprises Cognitive applications run mission-critical business systems in a continuous, self-driving, self-learning, auto-compliant, self-securing, and self-healing approach.  These AI driven systems intelligently automate transactional systems and processes such as campaign to lead, order to cash, procure to pay, incident to resolution, concept to market, and hire to retire.  […]

Posted in Business, Featured Posts, Startup Lessons, Technology / Software, Trends & Concepts | Tagged 2020, Aera Technology, AI, Apps Strategy, Artificial intelligence, Auditoria.ai, autonomous decade, autonomous enterprises, C-Suite, CDO, CEO, CFO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, CISO, Cloud, Cloud Computing, CMO, cognitive apps, Cognitive Computing, cognitive reckoning, Constellation Research, COO, CTO, CXO, Data Driven, data driven digital network, digital, Digital Business, Digital Transformation, Docker, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, GANS, google, Infosys Live Enterprise, IT budgets, it Services, IT services firms, IT Strategy, Monday's Musings, neural networks, R "Ray" Wang;, Research Report, Royole, rwang0, Software Insider, SoftwareInsider, vendor strategy

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