By R "Ray" Wang on May 3, 2014
Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major […]
Posted in Business | Tagged #c3Rocks14, 2014, acquisition, acquisitions, Alliances, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, CIO, Clarabridge, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, feedback management, Market Metrix, mass personalization, Mass Personalization At Scale, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Sysomos, user event, vendor strategy
By Paul Greenberg on February 24, 2014
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
Posted in Business, Featured Posts, Technology / Software | Tagged Clarabridge, CRM Watchlist, CRM Watchlist 2014, customer relationship management, deloitte, Medallia, Moxie, Thunderhead.com, Totango, Watchlist
By R "Ray" Wang on September 11, 2013
General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of Growth Rapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital. Founded in 2006, Clarabridge is a leading provider of customer experience solutions. The funding announcement is significant as Clarabridge: Invests into global expansion and […]
Posted in Business | Tagged analytics, Apps Strategy, Big Data, BigData, CDO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Clarabridge, CMO, Constellation Research, CRM Magazine, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, digital marketing, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, funding, Funding announcement, General Catalyst Partners, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Summit Partners, text analytics, vendor strategy
By Paul Greenberg on July 1, 2013
Conference Coverage Okay, I admit it. I failed. I broke a promise. I wanted to provide individual coverage for each of the conferences that I’ve attended in the last 2 months or so, but there are so many I just couldn’t keep up. I covered SugarCRM SugarCon 2013, Infor, and Infusionsoft and didn’t get to Clarabridge, Lithium LiNC, NetSuite […]
Posted in Business, Featured Posts | Tagged Clarabridge, enterprise software, InfusionSoft, lithium, netsuite, nsw13, Pegasystems, sap, sapphirenow, Social Enterprise, SugarCon, sugarcrm |
By R "Ray" Wang on May 29, 2011
Executive Profile Series Delivers The Inside View On Disruptive Technologies Starting this week, we’ll be kicking off an on-going series of interviews with the people behind the technologies in Cloud Computing and Social Business. The interviews should provide insightful points of view from a customer, industry, and vendor perspective. The transcript of the 30 minute […]
Posted in Business | Tagged aaron levie, Adam Rogers, adobe, Adobe Systems, Alan F. Nugent, Alcatel-Lucent, Alistair Rennie, Aneel Bhusri, Attensity Group, Bill Jacarsuo, Bob Kelly, Box.net, Brad Smith, BunchBall, Charlie Isaacs, Clarabridge, Cloud, Cloud Computing, Danile Debow, David Bankston, David Sacks, disruptive, disruptive technologies, Disruptive technology, Ed Van Siclen, Eugene Lee, Executive Profiles, Gaurav Dhillon, Get Satisfaction, Greg Gianforte, hootsuite, Ian Hersey, ibm, INgage Networks, Intuit, Jive Software, Lithium Technologies, loic le meur, Lyle Fong, Marcel LeBrun, Michael Ni, microsoft, Moxie Software, Mzinga, netsuite, Parker Harris, Pervasive Software, Peter Lorenz, R “Ray” Wang;, R "Ray" Wang;, Radian6, Rajat Paharia, Ram Menon, Randy Guard, RightNow, RightNow Technologies, Rob Howard, Rob Tarkoff, rwang0, Ryan Holmes, Rypple, salesforce.com, sap, SAP AG, SAS Institute, seesmic, Sid Banerjee, SnapLogic, social business, Social Business Software, socialtext, Telligent, TIBCO Software, Tien Tzuo, Tom Kelly, Tony Zingale, Ultimate Software, vendor strategy, Verafirma, Wendy Lea, workday, yammer, Zach Nelson, Zuora |
