By R "Ray" Wang on March 24, 2014
Customer Success Management Pioneer Adds Key Functionality For March 2014 Release On March 18th, Mountain View, CA based Gainsight announced the Spring 2014 release of its customers success management platform. Led by CEO Nick Mehta, the cloud software vendor has received over $29M in funding from key investors such as Bain Capital, Battery Ventures, Capital […]
Posted in Technology / Software | Tagged 2014, Apps Strategy, Bain Capital, Battery Ventures, business intelligence, Business Outcomes, business performance management, Capital Innovators, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, CMO, collaboration, Constellation Research, Cultivation Capital, customer engagement, Customer Experience, Customer success, Customer Success Management, Customer Support, CXO, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Gainsight, InsideView, linkedin, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Nick Mehta, R "Ray" Wang;, recurring revenue, rwang0, SaaS, SaaS offensive, Service Source, Silicon Valley Bank, Software Insider, SoftwareInsider, Success management, Summit Partners, Totango, vendor strategy
By Sameer Patel on March 9, 2014
We are at a critical point in the evolution of enterprise software and enterprise computing in general. I make that distinction because when we say software, we tend to think transactional software that powers functions such as Customer Relationship Management (CRM), Human Capital Management (HCM), and the like. And that sub-consciously limits our thinking and […]
Posted in Business, Featured Posts | Tagged CeBIT, collaboration, Digital Transformation, Facebook, Hanover, sap |
By Michael Fauscette on February 11, 2014
I got a little frustrated last week, with several ongoing projects with multiple deliverables and supporting content I found myself constantly playing "who’s got the most current version of the file" and "where is that doc I need to read…
Posted in Technology / Software | Tagged collaboration, content, e20, eC3, email, Evernote, socbiz |
By Sameer Patel on November 18, 2013
This week marks two very significant milestones for SAP in the category of Business and Collaborative networks. Exactly a year ago, we launched SAP Jam – a purpose-built collaboration platform designed to work across business processes and to affect real business outcomes. Four quarters later, we are privileged to count well over 10 million subscribers on the […]
Posted in Technology / Software | Tagged collaboration, customer relationship management, sap, SAP Jam, Work Patterns
By Michael Fauscette on October 23, 2013
Last week in Dallas Deltek’s customers and partners gathered for its annual user conference. As usual it was well attended and the audience was very enthusiastic. Deltek’s customers are some of the most loyal and vocal I’ve seen in the enterprise software business. While there were many product announcements with lot’s of new features and […]
Posted in Technology / Software | Tagged collaboration, Deltek, erp, Kona, Professional Services, Project, project management, Social, solution, SRP
By R "Ray" Wang on October 21, 2013
tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas. (An analysis of the broader Tibco announcements can be found from my colleague […]
Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group
By R "Ray" Wang on September 23, 2013
Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank. The past five years at Oracle Open World have disappointed even the faithful. The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences. The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]
Posted in Business, Featured Posts, Technology / Software | Tagged #oow13, acquisition, Apps Strategy, Big Data, BigData, Box, Business Analytics, business intelligence, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, collaboration, Constellation Research, Constellation SuperNova Awards, Consumer Tech, Consumerization of IT, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, CustExp, Customer Experience, customer experience management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, Exact Target, innovation, Internet of Things, IoT, Larry Ellison, mergers, Mergers And Acquisitions, oracle, Oracle 12C, Oracle E-Business Suite, Oracle Fusion Apps, Oracle Open World, R "Ray" Wang;, rwang0, social business, Software Insider, SoftwareInsider, user conference, User Experience, ux, vendor strategy
By Susan Scrupski on July 30, 2013
There’s been a gaping hole in the enterprise market for someone to come along and start identifying what’s actually happening within the corporate “people” network. Once the company can see its aggregate collaboration data, it can make intelligent tweaks to improve productivity and apply strategic management thinking on what to do – and more importantly […]
Posted in Technology / Software | Tagged analytics, collaboration, enterprise, measurement, SaaS, SNA, social network analysis, VoloMetrix
By Dion Hinchcliffe on July 22, 2013
If you looked back at my lists five — or even closer to 10 years ago — you’d see a few of the same players, but a lot less maturity and certainly a different focus when it comes to enterprise collaboration. On-premise used to rule, and social features were bolted on — often awkwardly — […]
Posted in Featured Posts, Technology / Software | Tagged collaboration |
By Michael Fauscette on June 3, 2013
Enterprise social networks (ESN) are one of the oldest enterprise social technologies and have evolved into an important backbone of enterprise social activities. While some of the current ESN vendors, generally ones that started in some adjacent markets like blogs and wikis, have been around for over 10 years, the current set of key functions […]
Posted in Featured Posts, Technology / Software | Tagged applications, collaboration, EA, enterprise, ESN, network, socbiz, Social, Technology / Software |