Endings and Beginnings
Almost ten years ago I did a slight career course change and moved from senior roles inside software companies to software market analyst. In that nearly ten years with analyst firm IDC, leading what has grown into a broad team of highly respected software market analysts, I have grown professionally and personally. For the first […]
Social Business and Digital Strategy
Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]
The Power of Community Comes to Life at SAP’s TechEd
Walking down one of the cavernous halls at the Palazzo hotel in Las Vegas, we approached one of my Enterprise Irregular (EI) colleagues, David Dobrin. Dobrin looked surprised to see me and said, “What are you doing here?” I said, “I’m here to learn!” Yes, I attended my first SAP TechEd this week and this is […]
Community, Recognition and experiences of a Community Manager
For several years my primary role and concern really was that of being the Community Manager for the SAP Developer Network (SDN) which is now known as the SAP Community Network (SCN); I still work at SAP however my roles over the years have modified and adapted but as this year is the 10th anniversary […]
Presentation: Getting Maximum Value from Your Customer Community Investment
The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.
Building a Customer Experience Strategy
This sounds like an ambitious post and I guess it is, but let me say up front that there is no “one size fits all” answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What […]
Is there value in enterprise gamification? Part Three
In part one of this series we looked at gamification and built some understanding on what it is, and is not. In part two we look at the areas of business that could benefit from using gamification and now, in part three we’ll look at a few customer stories to get a better understanding of […]
New Data on Social Business: Communities Are the #1 Initiative in 2013
At IDC we do a social business survey a couple of times a year and I now have fresh and just out of the field data to share. It’s proven very interesting and telling to trend the survey results over…
Lithium Technologies buys Social Dynamx
Earlier this week Lithium Technologies announced that it had acquired social support application company Social Dymanx. The move make a lot of sense for both companies, expanding the total application footprint to cover all aspects of social customer service /…
Connecting the Enterprise – Employees, Customers, and Partners
Building out an enterprise social network (ESN) goes beyond just connecting employees to each other. Talking about a company’s ESN one might picture a single network, but in reality many companies will operate with several / many interconnected communities and…
