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Endings and Beginnings

Endings and Beginnings

By Michael Fauscette on February 1, 2016

Almost ten years ago I did a slight career course change and moved from senior roles inside software companies to software market analyst. In that nearly ten years with analyst firm IDC, leading what has grown into a broad team of highly respected software market analysts, I have grown professionally and personally. For the first […]

Posted in Business, Featured Posts | Tagged career, change, Community, evaluation, G2Crowd, internet, platform, purchasing, research, Social, social business, Technology / Software

Social Business and Digital Strategy

Social Business and Digital Strategy

By Michael Fauscette on November 12, 2014

Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Community, content, Customer, CX, digital, employee, ESN, internet, networks, socbiz, Social, strategy, transformation, work, Workforce

The Power of Community Comes to Life at SAP’s TechEd

The Power of Community Comes to Life at SAP’s TechEd

By Susan Scrupski on October 28, 2014

Walking down one of the cavernous halls at the Palazzo hotel in Las Vegas, we approached one of my Enterprise Irregular (EI) colleagues, David Dobrin.  Dobrin looked surprised to see me and said, “What are you doing here?”  I said, “I’m here to learn!” Yes, I attended my first SAP TechEd this week and this is […]

Posted in Trends & Concepts | Tagged Big Data, Community, conferences, Doctors Without Borders, HANA, sap, SAP TechED, SCN Community, social networking | 2 Responses

a rough look back

Community, Recognition and experiences of a Community Manager

By Craig Cmehil on October 16, 2013

For several years my primary role and concern really was that of being the Community Manager for the SAP Developer Network (SDN) which is now known as the SAP Community Network (SCN); I still work at SAP however my roles over the years have modified and adapted but as this year is the 10th anniversary […]

Posted in Business | Tagged Amazon.com, book, Community, Development, Jon Reed, Networking, publishing, recognition, relationships, sap, SAP Community Network, SCN

Presentation: Getting Maximum Value from Your Customer Community Investment

Presentation: Getting Maximum Value from Your Customer Community Investment

By Michael Fauscette on August 23, 2013

The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.

Posted in Business, Technology / Software | Tagged Community, CRM, networked business, social business, Social CRM, Social Enterprise, social web, technology

Building a Customer Experience Strategy

Building a Customer Experience Strategy

By Michael Fauscette on May 13, 2013

This sounds like an ambitious post and I guess it is, but let me say up front that there is no “one size fits all” answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What […]

Posted in Business, Featured Posts | Tagged CMO, Community, CRM, Culture, Customer, Customer Experience, CX, prospect, service, technology | 3 Responses

Is there value in enterprise gamification? Part Three

Is there value in enterprise gamification? Part Three

By Michael Fauscette on April 29, 2013

In part one of this series we looked at gamification and built some understanding on what it is, and is not. In part two we look at the areas of business that could benefit from using gamification and now, in part three we’ll look at a few customer stories to get a better understanding of […]

Posted in Featured Posts, Technology / Software | Tagged Badgeville, BunchBall, Community, engagement, Game mechanics, gamification, reputation mechanics | 3 Responses

New Data on Social Business: Communities Are the #1 Initiative in 2013

New Data on Social Business: Communities Are the #1 Initiative in 2013

By Michael Fauscette on February 12, 2013

At IDC we do a social business survey a couple of times a year and I now have fresh and just out of the field data to share. It’s proven very interesting and telling to trend the survey results over…

Posted in Featured Posts, Trends & Concepts | Tagged Community, data, ESN, idc, internet, network, socbiz, Social, social business, Social network, Survey | 15 Responses

Lithium Technologies buys Social Dynamx

Lithium Technologies buys Social Dynamx

By Michael Fauscette on October 11, 2012

Earlier this week Lithium Technologies announced that it had acquired social support application company Social Dymanx. The move make a lot of sense for both companies, expanding the total application footprint to cover all aspects of social customer service /…

Posted in Business, Featured Posts | Tagged Community, Customer Experience, CX, lithium, SCRM, social customer support, Social Dynamx

Connecting the Enterprise - Employees, Customers, and Partners

Connecting the Enterprise – Employees, Customers, and Partners

By Michael Fauscette on August 17, 2012

Building out an enterprise social network (ESN) goes beyond just connecting employees to each other. Talking about a company’s ESN one might picture a single network, but in reality many companies will operate with several / many interconnected communities and…

Posted in Business, Featured Posts | Tagged Community, ecosystem, ESN, integration, network, silo, socbiz

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