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Companies

Startup Lessons Learned: Hiring

Startup Lessons Learned: Hiring

By Jeff Nolan on July 9, 2013

I spent 3 years at Get Satisfaction, going from around 10 employees to 70′ish at the peak. Leaving was not an easy choice but after 3 years I needed to do something different, not better just different; I detailed my reasons and next move here. After much contemplation I decided to write a blog post […]

Posted in Business | Tagged Companies, Entrepreneurship, Get Satisfaction, gslessons, hiring, Management, startups | 6 Responses

Ron Johnson Out: The Customer Experience Files

Ron Johnson Out: The Customer Experience Files

By Jeff Nolan on April 9, 2013

I was in a cab yesterday with my wife, who works in the fashion industry, and she casually mentioned that Ron Johnson was out at JCP. I can imagine that everyone in the retail and fashion industry was aware of this 12 hours before the rest of us. This morning I was watching Squawk Box […]

Posted in Business, Featured Posts | Tagged Companies, customer engagement, Customer Experience, JCP, Retail, Ron Johnson | 1 Response

Jive Comes Around, Focus on Customers

Jive Comes Around, Focus on Customers

By Jeff Nolan on March 12, 2012

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they […]

Posted in Business | Tagged Companies, Get Satisfaction, Jive, social business, Social CRM, social customer

HP Self Destruction Fully Implemented

HP Self Destruction Fully Implemented

By Jeff Nolan on September 22, 2011

This is a devastating expose on the dysfunctional upper echelon at HP: “The company is coming apart at the seams,” said one person familiar with H.P.’s operations. “Because they may or may not be selling the PC business, the enterprise side is completely frozen. The business customers who buy tens of thousands of these machines […]

Posted in Business, Featured Posts | Tagged Apotheker, Companies, Hewlett-Packard, hp, Léo Apotheker, Meg Whitman

Citrix buys Cloud.com – Brief Note

Citrix buys Cloud.com – Brief Note

By Michael Coté on July 12, 2011

Citrix announced the acquisition of Cloud.com this morning hoping to flesh out its long-running cloud road-map. This Brief Note covers what this means for Citrix and provides some background. Summary There’s some clear motivations for Citrix: Filling whitespace – Citrix has long spoken about cloud computing, but they’ve yet to make a big splash on […]

Posted in Business, Featured Posts | Tagged Cloud, cloud.com Citrix, Companies, enterprise software, M&A, Open source, OpenStack, Private Cloud, Systems Management

Beyond Jeopardy! with IBM Watson – Quick Analysis

Beyond Jeopardy! with IBM Watson – Quick Analysis

By Michael Coté on February 18, 2011

Seeing a computer play two humans at Jeopardy! is a lot more entertaining than I thought it’d be. I’d been ignoring most of the hoopla around Watson figuring it for a big, effective PR campaign on IBM’s part. It is that for certain, and good on them for doing it. I’ve been more interested in […]

Posted in Featured Posts, Technology / Software | Tagged AI, analytics, Big Data, Companies, enterprise software, ibm, ideas, Jeopardy, marketing, Open source, POWER7, Quick Analysis, The New Thing, Watson

Bob Muglia Leaving Microsoft – Quick Analysis

Bob Muglia Leaving Microsoft – Quick Analysis

By Michael Coté on January 10, 2011

(Above: Wordle tag cloud of Steve Ballmer’s letter on BobMu leaving.) Microsoft’s Bob Muglia is leaving Microsoft later this year, and he seems like the decision wasn’t entirely his, as CEO Steve Ballmer put it: “I have decided that now is the time to put new leadership in place for STB.” It’s always rash to […]

Posted in Business | Tagged Bob Muglia, Cloud, Cloud Computing, Companies, enterprise software, execs, microsoft, Quick Analysis, Steve Ballmer

OpenPlug – Another Alcatel-Lucent Buy

OpenPlug – Another Alcatel-Lucent Buy

By Michael Coté on September 1, 2010

Aclatel-Lucent is buying OpenPlug, which is a development suite that aims to make multi-platform development in the mobile space easier.

Posted in Business | Tagged Alcatel-Lucent, Companies, Development Tools, M&A, Mergers & Acquisitions, mobile, OpenPlug, Programming

On Sun Folks Leaving Oracle

On Sun Folks Leaving Oracle

By Michael Coté on May 18, 2010

What’s up with “brilliant Sun people” leaving Oracle?

Posted in Business | Tagged Companies, enterprise software, execs, google, oracle, Programming, Siebel Systems, snorkle, Sun

Adobe has problems

Adobe has problems

By Michael Coté on May 17, 2010

What does Adobe do after being shut-out of iPhone app development by Section 3.3.1?

Posted in Featured Posts, Technology / Software | Tagged adobe, Adobe Creative Suite, Adobe Flash, apple, Companies, Development Tools, iPhone, mobile, RIA

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