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Responding in "Social Web" Time

Responding in "Social Web" Time

By Michael Fauscette on April 8, 2012

When we talk about the impact of the social web, social business, social CRM, consumerization of IT…almost anything that has to do with the changing business environment, the topic that universally comes up is the change in people’s expectations. This applies to employees, who want a user experience for the enterprise that is as “good” […]

Posted in Featured Posts, Trends & Concepts | Tagged conversations, customer service, employees, expectations, Facebook, internet, social web. SCRM, Web 2.0 | 3 Responses

Number 9 Dreamforce

Number 9 Dreamforce

By John Taschek on August 31, 2011

For a Beatles’ fan and a fan particularly of John Lennon, the number 9 has an important meaning. It has enough meaning Lennon wrote a few songs referencing it, including Number 9 Dream. Perhaps I like Number 9 Dream because it seems to be, quite literally, calling my name on the background vocal track. But […]

Posted in Business, Featured Posts, Technology / Software | Tagged @jtaschek, @zolierdos, #DF11, chatter, Cloud Computing, CloudAve, collaboration, conversations, delight, entropy, Facebook, iPad, John Lennon, Number 9 Dream, Radian6, salesforce.com, social contacts, taschek, Web/Tech, Weblogs

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