By R "Ray" Wang on May 28, 2013
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]
Posted in Business, Featured Posts | Tagged 3rd party maintenance, analyst relations, Apps Strategy, back maintenance fees, CFO, Chief information officer, Chief procurement officer, CIO, contract negotiations, contract strategy, cost reduction, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, Enterprise resource planning, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, OOW, oracle, Oracle EBS, Oracle ERP, Oracle Open World, R "Ray" Wang;, rwang0, sap, SAP Business Suite 7, SAP Enterprise Support, SAP ERP, SAPPHIRE, sapphirenow, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, Software Vendors, SoftwareInsider, Tuesday's Tip, user groups, user strategy
By R "Ray" Wang on March 29, 2012
Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec. For those who remember their third party maintenance (3PM) history, Versytec was among the first firms to announce third-party maintenance services within a year after PeopleSoft acquired JD Edwards in […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, bill of rights, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, CMO, Constellation Research, contract negotiations, contract strategy, COO, cost reduction, CTO, Customer Support, deployment options, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise Irregular, Enterprise Irregulars, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, JD Edwards, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rimini street, rwang0, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software trends, Spinnaker, Spinnaker Support, technology budgets, Technology Optimization, third party maintenancce, Third Party Maintenance, user strategy, users, Versytec
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By Jason Busch on January 5, 2011
Earlier this week, I proffered up the prediction that 2011 will be the year when procurement organizations refocus their efforts on complex categories as a core strategy. These categories may include contingent labor, professional…
Posted in Business | Tagged Ariba, cost reduction, procurement, procurement strategy, spend analysis |
By R "Ray" Wang on January 4, 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to […]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, analytics, android, appliance market, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, best practices, bill of rights, BPO, brand monitoring, Business 2.0, business drivers, business intelligence, business process optimization, business process outsourcing, business requirements, business strategy, business technology, business value, CEO, CFO, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, cloud security, Cloud Wars, CMO, collaboration software, Constellation Research, Consumer Tech, contract negotiations, contract strategy, Convergence, cost reduction, CRM, CTO, custom apps, custom development, DaaS, Data deluge, data integration, data quality, data stewardship, disruptive, disruptive technologies, Disruptive technology, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, Facebook, future of business, Gov 2.0, gov20, Government Contracting, govtech, hybrid, hybrid deployments, ibm, information management, information management matrix, innovation, innovation insights, Internet of Things, IT budgets, IT services firms, IT Strategy, last mile solutions, Legacy Optimization, lessons learned, license fees, license management, license parking, license policy, license returns, line of business, maintenance, maintenance fees, management strategy, market strategy, marketing, microsoft, next gen, next gen apps, next gen cio, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NextGen, oracle, p2p, PaaS, pace of change, pace of technology adoption, packaged apps, Point of view, Private Cloud, Private Clouds, procurement, R “Ray” Wang;, relationship managmeent, relationships, Research Report, rwang0, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS offensive, SaaS strategies, sales strategies, salesforce.com, sap, service economy, services based industries, social business, Social Business Software, social campaign tracking, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, Social Media, social media monitoring, social service, social support, social support insights, social technologies, software appliances, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, Sourcing, stack wars, subscription pricing, subscription revenues, technology adoption, technology budgets, technology partnerships, technology platforms, third party maintenancce, Third Party Maintenance, trends, two-tier ERP, Unified Communications, upgrades, usability, use cases, used software, user strategy, value, vendor strategy, vmforce, VMware, Web 2.0
By R "Ray" Wang on April 13, 2010
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights. As economic conditions have worsened, many organizations have […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, back maintenance fees, best practices, bill of rights, bug fix, contract negotiations, contract strategy, cost reduction, CRM, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, IT Strategy, license policy, license returns, revenue recognition, SaaS, SCM, self support, software as a service, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, upgrade, vendor management, vendor strategy, vendor threats
By Bob Warfield on March 29, 2010
SaaS software is much more dependent on being run by the numbers than conventional on-premises software because the expenses are front loaded and the costs are back loaded. SAP learned this the hard way with its Business By Design product, for example. If you run the numbers, there is a high degree of correlation between […]
Posted in Business, Featured Posts | Tagged Cloud, cost reduction, data center, EC2, enterprise software, Helpstream, mySQL, Open source, platforms, SaaS, salesforce.com, Software development, startups |
By R "Ray" Wang on January 25, 2010
Gains In SaaS Adoption Driven By Speed And Cost Savings
Preliminary data from Q4 earnings data show continued traction among SaaS solutions. Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits:
Richer user experience – SaaS apps bring Web 2.0 usability to the enterprise […]
Posted in Business, Featured Posts, Technology / Software | Tagged Adobe Air, Apps Strategy, benchmark performance, benchmarking, bill of rights, business impact, contract negotiations, contract strategy, cost reduction, CRM, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, HTML 5, implementation, information broker, Information On Demand, Information Week, innovation, Microsoft Silverlight, prediction, rapid implementation, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, scalability, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, Software Vendors, strategy, subscription pricing, trending, upgrade, usability, User Experience, ux, vendor strategy
By R "Ray" Wang on January 6, 2010
High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business […]
Posted in Technology / Software | Tagged 3PM, adobe, ALM, application extension and usability, application life cycle management, Apps Strategy, archiving, CIO, cost reduction, customer experience management, disaster recovery, DR, EMC, enterprise applications, Enterprise apps strategy, enterprise software, ERP-Link, Friday's Feature, GuiXT, HA, Hayes Technology, high availability, Hyperformix, ibm, IBM Optim, IntelliCorp, license management, license policy, license returns, long term apps strategy, maintenance fees, Microsoft integration, Microsoft Office, optimization, partner ecosystems, RainStor, rimini street, sap, SAP Duet, secondary market, shelfware, software bill of rights, software licensing, software licesing and pricing, software pricing, Storage, SusenSoftware, Synactive, The SAP Optimization List, Third Party Maintenance, Tidal Software, Tuesday's Tip, ue, ui, upgrades, usability, used software, UsedSoft, User Experience, user interaction, user strategy, users, virtualization, VM Ware, VMware, West Trax, Winshuttle |
By R "Ray" Wang on December 11, 2009
(Photos by R Wang & Insider Associates, LLC. Copyright © 2009 All rights reserved.)
Re-innovation Now At The Heart Of SAP’s Focus And Strategy
SAP has faced a rough two years. From the continuing market pressure on new license revenue, false-start launch of Business By Design (ByD), management restructuring, and issues with […]
Posted in Business | Tagged Apps Strategy, Boston, Boston Park Plaza, Business Objects, Business process management, Business suite 7, channel programs, channels, compliance software, cost reduction, CTO, custom development, customer data integration, data governance, data integration, Delivered Innovation, deployment options, economic recession, ecosystems, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, erp, event report, Industry Event, innovation, Jim Hagemann Snabe, John Wookey, license policy, maintenance fees, Maintenance Hike, microsoft, Microsoft SharePoint, Microsoft Silverlight, middleware platforms, oracle, partner ecosystems, partnerships, Peter Graf, product road maps, SaaS, sap, SAP Business By Design, SAP Business Suite 7, SAP Influencer Summit, SAP OnDemand Large Enterprise, software as a service, vendor events, vendor strategy |
