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CRM Best Practices

RightNow's New Customer Service Agreement Genuinely Important

RightNow’s New Customer Service Agreement Genuinely Important

By Paul Greenberg on March 5, 2010

Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing.  Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does. RightNow released the details of its new Customer Service […]

Posted in Business, Featured Posts | Tagged Altimeter Group, CRM Best Practices, crm vendors, customer service, Deconstructing the Process, Industry Analysis, RightNow, RightNow CSA, SaaS, salesforce.com, sla, software as a service

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

By Paul Greenberg on October 20, 2009

Its not too often I endorse a new service – in fact, I never have without a lot of due diligence and at least some production history.   So, for the first…and potentially only….time ever, I’m telling you that I’m truly excited about the launch of Pragmatic Enterprise 2.0.  I’m not only telling you as […]

Posted in Trends & Concepts | Tagged CRM Best Practices, Enterprise 2.0, Industry Analysis, Pragmatic Enterprise 2.0, Thought Leadership

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