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CRM Idol

Busy April Brings Opportunities

Busy April Brings Opportunities

By Denis Pombriant on May 2, 2012

I read Chaucer’s Canterbury Tales in college (yes, in Middle English and no, it wasn’t that long ago) and now every April brings me back to the opening verses about spring time and renewal.  This April was especially memorable in our industry and as the month has just passed I wanted to take a moment […]

Posted in Business, Featured Posts | Tagged Assistly, CRM, CRM Idol, crowd factory, Get Satisfaction, Marketo, oracle, Stone Cobra, sugarcrm | 1 Response

CRM Idol 2012: The Second Season is Here! Cue the Music.

CRM Idol 2012: The Second Season is Here! Cue the Music.

By Paul Greenberg on April 30, 2012

Okay, I’m done teasing.  Without further ado, welcome to CRM Idol 2012.   The submission period opens today.  We are pumped and we are ready to roll this year. Without saying this to hype it (mostly), we think that this, our second season, will be more exciting and bigger than last year – and have more […]

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Idol, CRMIDOL

Announcing CRM Idol 2012, Watchlist 2013 and More

Announcing CRM Idol 2012, Watchlist 2013 and More

By Paul Greenberg on April 2, 2012

I’m realizing, as I get older and, of course, wiser (heh heh), that Twitter isn’t the best place to make announcements, though it isn’t bad either. I’m not getting the response I want to a number of things and this year, I’m really anxious to get people and companies and, if you actually exist, extraterrestrials, […]

Posted in Featured Posts, Technology / Software | Tagged CRM, CRM Idol, CRM Watchlist, CRMIDOL

2011 Say Bye-bye!

2011 Say Bye-bye!

By Denis Pombriant on December 15, 2011

Every year around this time I write two columns one on the year that was and another on what I expect the new year to bring.  There is no methodology for this process and I believe this lack of method is important.  I take a blank screen and fill it up with what has been […]

Posted in Featured Posts, Trends & Concepts | Tagged 2011bye, benioff, Bob Lutz, Cloud Computing, CRM, CRM Idol, curation, Dreamforce, economics, OpenWorld, oracle, salesforce, Steve Jobs, subscription economy, Time Magazine

Get Satisfaction Wins CRM Idol!

Get Satisfaction Wins CRM Idol!

By Jeff Nolan on November 9, 2011

I will apologize in advance for the length of this post… there is a lot to write about the journey. Back in April I read on Paul Greenberg’s ZDNet column that he was organizing a competition called CRM Idol for companies in the social CRM market space. He had pulled together an impressive roster of […]

Posted in Business | Tagged CRM, CRM Idol, CRMIDOL, Get Satisfaction, Social CRM

How Do You Do.com?

How Do You Do.com?

By Denis Pombriant on November 8, 2011

We’re just a day past announcing the CRM Idol winner (GetSatisfaction) and I’m already involved in a beta for a new product, Do.com.  I can already tell you that it won’t make it into next year’s CRM Idol because the sponsoring company, Salesforce.com, won’t make last year’s emerging company revenue cut of $14 million.  Something […]

Posted in Technology / Software | Tagged CRM, CRM Idol, do.com, salesforce, social networking, technology

CRM Idol 2011 Declares Its Winners and…Guess Who Voted?

CRM Idol 2011 Declares Its Winners and…Guess Who Voted?

By Paul Greenberg on November 7, 2011

Alright, I'm not going to keep you in any kind of suspense.  I'm going to let you know from the get go who won. Though please go to the CRM Idol website for more coverage of the winners.
The Winners
In the Americas – Get Satisfactio…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Idol, CRMIDOL, Get Satisfaction, Social CRM

CRM Idol 2011: The Polls Are Now Officially Open

CRM Idol 2011: The Polls Are Now Officially Open

By Paul Greenberg on October 24, 2011

Okay everyone,  what you see here is the 4 Americas and 3 EMEA finalist videos for CRM Idol 2011. We need you to pick the winner for each. One from America’s and one from EMEA. This is a big deal. These contestants have worked long and hard to get to the finals and long and […]

Posted in Featured Posts, Technology / Software | Tagged CRM Idol, CRMIDOL

CRM Idol 2011: Now Finally It All Ends With EMEA

CRM Idol 2011: Now Finally It All Ends With EMEA

By Paul Greenberg on October 21, 2011

Given that today is the day that CRM Idol finalist videos are going to be appearing in our dropbox folder for public viewing starting on Saturday October 22, I thought I’d finish the finalist reviews with a flourish – and do all three EMEA candidates.  Use these reviews for all the candidates in your deliberations. […]

Posted in Featured Posts, Technology / Software | Tagged CRM Idol, CRMIDOL

CRM Idol 2011 Finalists Reviews #2 - The Americas Redux

CRM Idol 2011 Finalists Reviews #2 – The Americas Redux

By Paul Greenberg on October 20, 2011

Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I’d say Slainte but that sounds ridiculous and has something to do with drinking, so I’m not saying it. However, we have two wild and crazy foxes – Stone Cobra and Get Satisfaction.  Stars in their own […]

Posted in Featured Posts, Technology / Software | Tagged CRM Idol, CRMIDOL, customer service, Get Satisfaction, PowerBuilder, salesforce.com, Service Cloud, Stone Cobra | 1 Response

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