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crm vendors

CRM for the iPad - Part 2

CRM for the iPad – Part 2

By Paul Greenberg on May 3, 2010

When I announced the contest for iPad CRM applications (at least from your mind’s eye) about a month ago, one thing I didn’t expect was the speed that vendors would jump on the iPad development bandwagon. Since my announcement: NetSuite showed an iPad application developed by a partner, Iron Solutions, for the agricultural equipment industry […]

Posted in Featured Posts, Technology / Software | Tagged apple, CRM Buzz, crm vendors, Industry Analysis, iPad, iPhone, netsuite, salesforce.com, Social CRM, sugarcrm, Technology Reviews

Microsoft Convergence 2010. Finally Getting Rid of the But....?

Microsoft Convergence 2010. Finally Getting Rid of the But….?

By Paul Greenberg on April 29, 2010

A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look […]

Posted in Featured Posts, Trends & Concepts | Tagged CRM - Traditional, CRM Buzz, crm vendors, Forecasting, Industry Analysis, microsoft, Microsoft Convergence 2010, Microsoft Dynamics, MIcrosoft Dynamics CRM, Ray Ozzie, salesforce.com, Social CRM, social networks, Stephen Elop, Technology Reviews, United Airlines

SAS's Coming Out Party - Analyze This!

SAS’s Coming Out Party – Analyze This!

By Paul Greenberg on April 15, 2010

SAS’s legal department, which seems to be the only SAS department retaining the outlook of the early 20th century, asked all the bloggers who are posting who had their travel expenses covered to put in a disclaimer that they had all their travel expenses covered.  My disclaimer is as follows:  See Denis Pombriant’s disclaimer. I am […]

Posted in Business, Featured Posts | Tagged crm vendors, Industry Analysis, marketing, Radian6, SAS, Social CRM, Social Media, Technology Reviews | 1 Response

Salesforce.com Is Into SAP - Ask FinancialForce

Salesforce.com Is Into SAP – Ask FinancialForce

By Paul Greenberg on March 26, 2010

I ran across this rather interesting press release this morning from TMCNet saying: “FinancialForce.com Announces Out-of-the-Box SAP Integration for Sharing Financial Data.” All I have to say in this case is kudos to a. salesforce.com b. and especially FinancialForce.com. This is not an insignificant integration when it comes to the evolution of salesforce.com in particular.  […]

Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, crm vendors, Enterprise application integration, force.com, salesforce.com, sap, Technology Reviews

RightNow's New Customer Service Agreement Genuinely Important

RightNow’s New Customer Service Agreement Genuinely Important

By Paul Greenberg on March 5, 2010

Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing.  Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does. RightNow released the details of its new Customer Service […]

Posted in Business, Featured Posts | Tagged Altimeter Group, CRM Best Practices, crm vendors, customer service, Deconstructing the Process, Industry Analysis, RightNow, RightNow CSA, SaaS, salesforce.com, sla, software as a service

SAP - The Message Back on Target

SAP – The Message Back on Target

By Paul Greenberg on March 3, 2010

(Just a brief note. I’m writing this with a TERRIBLE cold and I don’t feel particularly sharp. In fact I feel about as sharp as a bar of soap – proof positive is this awful analogy). I’m not a Kremlin watcher when it comes to most large companies, though I do admit to an unhealthy […]

Posted in Featured Posts, Technology / Software | Tagged Business, crm vendors, Industry Analysis, sap, SAP Insider, Sustainability, Thought Leadership

CRM Watchlist 2010 - Part I

CRM Watchlist 2010 – Part I

By Paul Greenberg on December 28, 2009

Decisions. Decisions. Decisions. Oh, wait, you probably think that I’m talking about which companies to watch in 2010.  Nah. I already made those decisions.  I’m talking about how to deliver the list.  Should I do it the splitscreen method?  One big post? Several parts? Well, I’ve made my decision.  Three parts, over a few days. […]

Posted in Featured Posts, Technology / Software | Tagged crm vendors, Facebook, Industry Analysis, microsoft, netsuite, oracle, SaaS, salesforce.com, sap, software as a service, Technology Reviews | 2 Responses

Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo]

Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo]

By Chris Selland on December 14, 2009

I made a bit of a wisecrack (I do that often…) yesterday on Twitter in response to Ray Wang of Altimeter Group’s tweet that traditional CRM vendors are making "Not much progress on Social other than adding "another" channel."
My response to Ray’s tweet was that SCRM ‘09 sounds a lot like eCRM ‘99, which […]

Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo] is a post from: The SiliconANGLE

Posted in Featured Posts, Trends & Concepts | Tagged Analysis, Barbara, Barbara French, Bob Warfield, buzzword bingo, CRM, crm vendors, customer environment, eCRM, Enterprise 2.0, harmless game, Humor, Infrastructure 2.0, ipo money, Jeremiah Owyang, John Moore, letter acronyms, nasty notes, quot, Ray, Real-Time Web, response, SCRM, Sharing, Social, Social Media, today, tweet

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