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CRM Watchlist 2013

CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2

CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2

By Paul Greenberg on March 28, 2013

This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…

Posted in Business, Featured Posts, Technology / Software | Tagged Artesian Solutions, Cambridge Technology Partners, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, enterprise software, ibm, netsuite, salesforce.com, sugarcrm

CRM Watchlist 2013 Winners: Heading in the right direction

CRM Watchlist 2013 Winners: Heading in the right direction

By Paul Greenberg on March 21, 2013

The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise | 2 Responses

CRM Watchlist 2013 Winners: Variety is the spice of business

CRM Watchlist 2013 Winners: Variety is the spice of business

By Paul Greenberg on March 14, 2013

We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.

Posted in Business, Featured Posts, Technology / Software | Tagged Blackbaud, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, ibm, netsuite, salesforce.com, SAP AG, sugarcrm | 1 Response

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2

By Paul Greenberg on March 11, 2013

Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…

Posted in Business, Featured Posts, Technology / Software | Tagged Attensity, CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Get Satisfaction, Gigya, ibm, Jive, lithium, salesforce.com, SAP AG | 1 Response

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1

By Paul Greenberg on March 7, 2013

There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise | 2 Responses

CRM Watchlist 2013 Winners: Three Kings - Sales, Process, Analytics

CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics

By Paul Greenberg on February 28, 2013

This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise, Tech Industry

CRM Watchlist 2013 Winners: Customer Service Served Hot

CRM Watchlist 2013 Winners: Customer Service Served Hot

By Paul Greenberg on February 21, 2013

We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners – KANA, Moxie and Parature – have far more daunting tasks than they ever did before. Herculean if you w…

Posted in Business, Featured Posts, Technology / Software | Tagged $KANA, CRM, CRM Watchlist, CRM Watchlist 2013, enterprise software, Moxie, Parature, Social Enterprise

CRM Watchlist 2013: Marketing Puts Itself Out There

CRM Watchlist 2013: Marketing Puts Itself Out There

By Paul Greenberg on February 19, 2013

Marketers are trying to figure out what to do with their customers now that marketing is the “first line of conversation.” And technology enablers are starting to feel the heat and respond to it.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, CRM Watchlist 2014, enterprise software | 1 Response

CRM Watchlist 2013 Winners: Sweetest Suites Part 3 of 3

CRM Watchlist 2013 Winners: Sweetest Suites Part 3 of 3

By Paul Greenberg on February 14, 2013

The last of the suites for the 2013 CRM Watchlist – Infor, NetSuite and SugarCRM. But they are hardly the least. Their opportunity for 2013 impact is probably greater than it ever has been for each of them. But each of them has some things to do – and …

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, enterprise software, Infor, netsuite, sugarcrm | 3 Responses

CRM Watchlist 2013: Sweetest Suites Part 2 of 3

CRM Watchlist 2013: Sweetest Suites Part 2 of 3

By Paul Greenberg on February 11, 2013

We are in the midst of a roll. Today we look at award winners Oracle and SAP, two powerful and vexing companies who could own the world or be schooled by it. 2013, I’m betting on ownership.

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2013, enterprise software, gartner, netsuite, salesforce.com, sap, SAP AG, Tech Industry | 5 Responses

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