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CRM Watchlist 2014

CRM Watchlist 2014 Winners: The Final…Three – IBM, Solvis Consulting, The Pedowitz Group

CRM Watchlist 2014 Winners: The Final…Three – IBM, Solvis Consulting, The Pedowitz Group

By Paul Greenberg on April 14, 2014

This is the last of the reviews. We end on a high note with IBM, Solvis Consulting, and The Pedowitz Group, all consulting organizations, all very different, all having an impact, and all at a crossroads. See what they think — and what I think — the…

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014, Emerging Tech

CRM Watchlist 2014 Winners: Finishing the Onesies – NexJ, PROS and UserVoice

CRM Watchlist 2014 Winners: Finishing the Onesies – NexJ, PROS and UserVoice

By Paul Greenberg on April 7, 2014

The final CRM Watchlist 2014 vendors, though we still have the consulting/SIs – 3 of them – to go. NexJ, PROS and UserVoice. Three companies not alike at all, but three companies having a major impact on the market. All winners. All even bigger potenti…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2014, Emerging Tech

CRM Watchlist 2014 Winners: Going Marketing

CRM Watchlist 2014 Winners: Going Marketing

By Paul Greenberg on March 5, 2014

The reviews never stop do they? This week we take a look at the CRM Watchlist 2014 Marketing companies. Again, they are not “category winners” and they are in alphabetical order. Check out Hubspot, Marketo, and Teradata Applications. Your thoughts?

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014, HubSpot, Marketo, Teradata Applications

CRM Watchlist 2014 winners: Customer engagement

CRM Watchlist 2014 winners: Customer engagement

By Paul Greenberg on February 24, 2014

Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.

Posted in Business, Featured Posts, Technology / Software | Tagged Clarabridge, CRM Watchlist, CRM Watchlist 2014, customer relationship management, deloitte, Medallia, Moxie, Thunderhead.com, Totango, Watchlist

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II

By Paul Greenberg on February 20, 2014

Monday, you had CRMnext, Infor and NetSuite as CRM suite providers. Today SAP and SugarCRM are here for your scrutiny. Can life get any better?

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014, CRMNext, enterprise software, netsuite, sap, sugarcrm | 2 Responses

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I

By Paul Greenberg on February 17, 2014

The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2014, CRMNext, Emerging Tech, erp, Infor, netsuite, Social Enterprise, Tech Industry | 1 Response

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part III

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part III

By Paul Greenberg on February 10, 2014

Here we are. The final part for the CRM Watchlist 2014 Elite winners – the consultancies Accenture and EY. They are amazing companies and have a lot to do but one thing that unites them both – they are devoted to digital business transformation – and t…

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014, Emerging Tech | 1 Response

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II

By Paul Greenberg on February 4, 2014

We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2014, Emerging Tech, Tech Industry

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I

By Paul Greenberg on January 29, 2014

Today begins the CRM Watchlist 2014 reviews. The Elites get first dibs on the discussion – up first the vendor generalists – Salesforce.com and Microsoft.

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014

Why customer-obsessed Amazon is our most important business force

Why customer-obsessed Amazon is our most important business force

By Paul Greenberg on January 22, 2014

“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.

Posted in Business, Featured Posts | Tagged Amazon, Amazon Web Services, Amazon.com, Brent Leary, Consumerization, CRM Watchlist, CRM Watchlist 2014, customer service, E-Commerce, Jeff Bezos, Mayday, Social Enterprise | 3 Responses

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