CRM Watchlist 2014 Winners: The Final…Three – IBM, Solvis Consulting, The Pedowitz Group
This is the last of the reviews. We end on a high note with IBM, Solvis Consulting, and The Pedowitz Group, all consulting organizations, all very different, all having an impact, and all at a crossroads. See what they think — and what I think — the…
CRM Watchlist 2014 Winners: Finishing the Onesies – NexJ, PROS and UserVoice
The final CRM Watchlist 2014 vendors, though we still have the consulting/SIs – 3 of them – to go. NexJ, PROS and UserVoice. Three companies not alike at all, but three companies having a major impact on the market. All winners. All even bigger potenti…
CRM Watchlist 2014 Winners: Going Marketing
The reviews never stop do they? This week we take a look at the CRM Watchlist 2014 Marketing companies. Again, they are not “category winners” and they are in alphabetical order. Check out Hubspot, Marketo, and Teradata Applications. Your thoughts?
CRM Watchlist 2014 winners: Customer engagement
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II
Monday, you had CRMnext, Infor and NetSuite as CRM suite providers. Today SAP and SugarCRM are here for your scrutiny. Can life get any better?
CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…
CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part III
Here we are. The final part for the CRM Watchlist 2014 Elite winners – the consultancies Accenture and EY. They are amazing companies and have a lot to do but one thing that unites them both – they are devoted to digital business transformation – and t…
CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II
We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.
CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I
Today begins the CRM Watchlist 2014 reviews. The Elites get first dibs on the discussion – up first the vendor generalists – Salesforce.com and Microsoft.
Why customer-obsessed Amazon is our most important business force
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
