By Paul Greenberg on April 7, 2014
The final CRM Watchlist 2014 vendors, though we still have the consulting/SIs – 3 of them – to go. NexJ, PROS and UserVoice. Three companies not alike at all, but three companies having a major impact on the market. All winners. All even bigger potenti…
By Paul Greenberg on March 5, 2014
The reviews never stop do they? This week we take a look at the CRM Watchlist 2014 Marketing companies. Again, they are not “category winners” and they are in alphabetical order. Check out Hubspot, Marketo, and Teradata Applications. Your thoughts?
By Paul Greenberg on February 24, 2014
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
Posted in Business, Featured Posts, Technology / Software | Tagged Clarabridge, CRM Watchlist, CRM Watchlist 2014, customer relationship management, deloitte, Medallia, Moxie, Thunderhead.com, Totango, Watchlist
By Paul Greenberg on February 20, 2014
Monday, you had CRMnext, Infor and NetSuite as CRM suite providers. Today SAP and SugarCRM are here for your scrutiny. Can life get any better?
By Paul Greenberg on February 17, 2014
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…
By Paul Greenberg on February 10, 2014
Here we are. The final part for the CRM Watchlist 2014 Elite winners – the consultancies Accenture and EY. They are amazing companies and have a lot to do but one thing that unites them both – they are devoted to digital business transformation – and t…
By Paul Greenberg on February 4, 2014
We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.
By Paul Greenberg on January 29, 2014
Today begins the CRM Watchlist 2014 reviews. The Elites get first dibs on the discussion – up first the vendor generalists – Salesforce.com and Microsoft.
By Paul Greenberg on January 22, 2014
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
Posted in Business, Featured Posts | Tagged Amazon, Amazon Web Services, Amazon.com, Brent Leary, Consumerization, CRM Watchlist, CRM Watchlist 2014, customer service, E-Commerce, Jeff Bezos, Mayday, Social Enterprise | 3 Responses
By Paul Greenberg on January 13, 2014
Its finally here. After reading, evaluating, scoring and notetaking on 162 submissions totalling around 2200 pages, I’ve arrived at the winners of the CRM Watchlist 2014.