By Louis Columbus on May 10, 2021
Worldwide end-user spending on public cloud services is forecast to grow 23.1% in 2021 to total $332.3 billion, up from $270 billion in 2020. Garter predicts worldwide end-user spending on public cloud services will jump from $242.6B in 2019 to $692.1B in 2025, attaining a 16.1% Compound Annual Growth Rate (CAGR). Spending on SaaS cloud […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged CIO, Cloud Computing, Cloud Computing ERP, cloud computing forecast, Containerization, CRM, Edge computing, Enterprise Resource Planning Software, enterprise software, erp, Gartner Public Cloud Services Market Forecast, Louis Columbus’ blog, virtualization |
By Paul Greenberg on January 26, 2021
The CRM Watchlist 2022 is now open for registration.
Posted in Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2022, Watchlist
By Louis Columbus on March 25, 2020
The human tragedy the COVID-19 pandemic has inflicted on the world is incalculable and continues to grow. Every human life is priceless and deserves the care needed to sustain it. COVID-19 is also impacting entire industries, causing them to randomly gyrate in unpredictable ways, directly impacting IT and tech spending. COVID-19’s Impact On Industries Computer […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Atlassian, avasant, Box, Computer Economics, Coronavirus, Coronavirus Impact Index by Industry, COVID, COVID-19, CRM, Dave Wagner, enterprise software, erp, Frank Scavo, GoToMyPC, Louis Columbus' blog, Microsoft Office365, salesforce, Slack, Technology / Software, Tom Dunlap, Zoho Remotely, zoom |
By Louis Columbus on November 14, 2019
46% of manufacturers agree that implementing and using data analytics is necessary to stay competitive and grow their businesses. 69% of manufacturing decision-makers believe analytics will be crucial for business success in 2020, with 15% considering it crucial today. 32% of manufacturers see the potential for analytics to improve supply chain performance and increase revenue. […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2019 Analytics Spending Manufacturing, 2019 CIO Agenda Heavy Manufacturing Insights, analytics, business intelligence, CRM, gartner, Louis Columbus’ blog Manufacturing Cycle Time, Manufacturing, PLM, Production Yields by Product, Return Material Authorization (RMA) Rate as a % of Manufacturing
By Louis Columbus on October 19, 2019
Worldwide enterprise application software revenue totaled more than $193.6B in 2018, a 12.5% increase from 2017. CRM made up nearly 25% of the entire enterprise software revenue market. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019. […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2019 Gartner Hype Cycle for CRM Sales Technology, 2019 Louis Columbus’ blog Partner Relationship Management, configure price quote, CPQ, CRM, customer relationship management, Gartner CRM Hype Cycle, price optimization, PRM, Visual Configurators, Visual CPQ
By Louis Columbus on July 8, 2019
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged adobe marketing, CRM, customer relationship management, HubSpot, Louis Columbus' blog, Oracle CRM, salesforce, SAP CRM
By R "Ray" Wang on January 19, 2019
Retail Innovation Continues To Improve As Budgets And Margin Grow Over 40,000 attendees gathered at Jacob Javitz convention center in New York City for the annual big show (see Figure 1.) The show kicked off with a keynote from BJ’s Wholesale Club Chairman, President, and CEO Chris Baldwin. Chris conveyed the impact of retail on […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged #NRF2019, 2019, Apps Strategy, best practices, Business Transformation, C-Suite, CDO, CEO, CFO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud Computing, CMO, Constellation Research, COO, CRM, Digital Business, Digital Disruption, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event report, experience management, google, google cloud platform, growth, innovation, jump start growth, Leadership, microsoft, Microsoft Azure, National Retail Federation, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider, The Big Show, trends
By R "Ray" Wang on January 16, 2019
Apply the Account Categorization Framework to Succeed in Account-Based Strategies An account-based strategy model needs to focus on re-establishing relationships. With a very-well-defined list of business-to-business contacts, the go-to-market strategy requires a disciplined approach to re-engage with customers. Unfortunately, most field organizations are saddled with tech-laden complexity. Constellation Research suggests that clients put human relationships […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged account based strategy, account categorization framework, Apps Strategy, best practices, Business Transformation, C-Suite, CDO, CEO, CFO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, CMO, Constellation Research, COO, CRM, Digital Business, Digital Disruption, digital marketing, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, experience management, growth, innovation, jump start growth, Leadership, R “Ray” Wang;, Research Report, rwang0, sales, sales effectiveness, sales strategies, Software Insider, SoftwareInsider, trends, vendor strategy
By Louis Columbus on December 16, 2018
For smart, connected product strategies to succeed they require a product lifecycle view of configurations, best attained by integrating PLM, CAD, CRM, and ERP systems. Capgemini estimates that the size of the connected products market will be $519B to $685B by 2020. In 2018, $985B will be spent on IoT-enabled smart consumer devices, soaring to […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged CAD, Configit, Configuration Lifecycle Management, configure price quote, CPQ, CRM, CRM Integration, erp, ERP Integration, Louis Columbus' blog, PLM, Product Configuration, Product Models, Sales Configuration, sap, SAP Integration
By Louis Columbus on November 21, 2018
According to recent research by Gartner, Marketing analytics continues to be hot for marketing leaders, who now see it as a key business requirement and a source of competitive differentiation Artificial intelligence (AI) and predictive technologies are of high interest across all four CRM functional areas, and mobile remains in the top 10 in marketing, […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged AI, byline=Louis Columbus, Cloud Computing, CPQ, CRM, customer relationship management, enterprise software, MARKETING ANALYTICS, SALEFORCE EINSTEIN, SALES PREDICTIVE ANALYTICS
