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customer bill of rights

Monday’s Musing: The Hidden Value In SaaS Deployments

Monday’s Musing: The Hidden Value In SaaS Deployments

By R "Ray" Wang on January 25, 2010

Gains In SaaS Adoption Driven By Speed And Cost Savings
Preliminary data from Q4 earnings data show continued traction among SaaS solutions.  Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits:

Richer user experience – SaaS apps bring Web 2.0 usability to the enterprise […]

Posted in Business, Featured Posts, Technology / Software | Tagged Adobe Air, Apps Strategy, benchmark performance, benchmarking, bill of rights, business impact, contract negotiations, contract strategy, cost reduction, CRM, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, HTML 5, implementation, information broker, Information On Demand, Information Week, innovation, Microsoft Silverlight, prediction, rapid implementation, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, scalability, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, Software Vendors, strategy, subscription pricing, trending, upgrade, usability, User Experience, ux, vendor strategy

Tuesday’s Tip: 10 Cloud and SaaS Apps Strategies For 2010

Tuesday’s Tip: 10 Cloud and SaaS Apps Strategies For 2010

By R "Ray" Wang on December 22, 2009

Keep In Mind Basic Rules Still Apply Regardless Of Deployment Option

The proliferation of SaaS solutions provides organizations with a myriad of sorely needed point and disruptive solutions.  Good news – business users can rapidly procure and deploy, while innovating with minimal budget and IT team constraints.  Bad news – users must depend more on their […]

Posted in Business | Tagged 2010, Apps Strategy, archiving, best of breed, boomi, Business process, business process transformation, business requirements, CastIron, Cloud Computing, customer bill of rights, customer data integration, data governance, data integration, disruptive, disruptive technologies, EMC, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise software, Enterprise Software Licensee Bill of Rights, Epicor, Epicor 9, erp, EscrowTech, google, Google Apps Engine, hybrid, ibm, IBM Blue Cloud, IBM Optim, Infor, Infor Global Solutions GmbH, Informatica, InnovaSafe, innovation, integration, iron mountain, Lawson, Lawson Software, line of business, market strategy, market trends, master data management, mdm, Microsoft Azure, NCC Group, netsuite, OpSource, oracle, PaaS, pervasive, Pervasive Software, Platform as a service, RainStor, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS strategies, salesforce.com, sap, SnapLogic, software as a service, software bill of rights, software escrow, Storage, Tuesday's Tip, User Experience, workday, zoho | 4 Responses

News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group

News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group

By R "Ray" Wang on November 30, 2009

DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year.   As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December.  However, two key SUGEN KPI project sponsors […]

Posted in Business | Tagged 3rd party maintenance, Apps Strategy, benchmark performance, Business suite 7, contract negotiations, contract strategy, customer bill of rights, customer service, DSAG, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, erp, It's the relationship, It's the relationship stupid!, lessons learned, license fees, license policy, long term apps strategy, maintenance fees, Maintenance Hike, News Analysis, oracle, procurement, rimini street, SaaS, sap, SAP Enterprise Support, software licensing, software licesing and pricing, software pricing, Software Vendors, Spend Management, SUGEN, Third Party Maintenance, user groups, users, vendor strategy

Research Report: Customer Bill of Rights - Software-as-a Service

Research Report: Customer Bill of Rights – Software-as-a Service

By R "Ray" Wang on October 12, 2009

Connect.  Collaborate.  Innovate.
Welcome to the first of many Altimeter Group research reports.  Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to share with you a bit about the research process and how we work within the community.

Connect.  We strive to bring new people together and share our knowledge.  Knowledge […]

Posted in Business | Tagged Altimeter Group, Apps Strategy, best practices, bill of rights, collaborative research, CRM, customer bill of rights, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, license fees, license policy, maintenance fees, oracle, procurement, Research Report, SaaS, software as a service, software licensing, software licesing and pricing, software ownership lifecycle, software pricing, Software Vendors, vendor management, vendor strategy

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