• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

customer care

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

By R "Ray" Wang on January 7, 2014

Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum.  This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]

Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

By Dion Hinchcliffe on September 1, 2011

Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting it to the needs of the business is the next step beyond basics of collating, aggregating, and identifying patterns in what the world is doing that affects your organization. On ZDNet recently, I explored the rapidly growing trend of big data. Collectively, big data represents a set of highly innovative new ways that companies are developing to distill value from the sheer scale, richness, and complexity of today’s vast networks of people and their data, of which the Internet is just the biggest example. It is social media in particular, however, where big data and business value intersect.

Posted in Featured Posts, Technology / Software | Tagged actionable insight, aggregation, Analysis, big analytics, Blog Post, CIO, CMO, Community, customer care, Data mining, Facebook, fast data, innovation, Insight, knowledge, listening, marketing, monitoring, operations, optimization, patterns, sentiment, social analytics, social BI, social business, Social Business Intelligence, Social CRM, Social Media, trends, trendspotting, Twitter | 5 Responses

Why BankSimple Will Get My Business

Why BankSimple Will Get My Business

By Basab Pradhan on March 6, 2011

I bank with a well-known national bank. We’ll call it CurrentBank. I’ve banked with CurrentBank, for more than a decade. I like to keep things simple, so I don’t have any other accounts. But as soon as BankSimple is up and running, I will open an account with them. Read on to find out why. […]

Posted in Business | Tagged Banking, BankSimple, bogus fees, Cathay Pacific, Credit card, customer care, Debit card, financial service, transparency | 4 Responses

Are utility companies ready for full smart grids?

Are utility companies ready for full smart grids?

By Tom Raftery on April 16, 2010

In the Smart Grid Heavy Hitters video interview series I have been publishing here on GreenMonk, one of the questions I ask all interviewees is, “What is a Smart Grid?” Almost all the interviewees talk about an infrastructure capable of full end-to-end, two-way communications. That is, communication from utilities down to the appliance level in-home, […]

Posted in Trends & Concepts | Tagged customer care, customer information systems, Energy, energy utility, greenmonk, Public utility, smart appliance, smart grid, smart meter, utilities | 1 Response

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Zoho Desk recognized as Leader in G2’s Spring 2022 Reports
  • The importance of SSO for small and medium-sized businesses (SMBs)
  • Handle your voicemails like text using voicemail transcription
  • Managing your clients is no longer a difficult task
  • Now, post your articles to Medium and Zoho Connect, Desk, and Sites directly from Writer!
  • Zoho’s leaders kept asking themselves one question: Why?
  • Zoho Sign and eID Easy for eIDAS-compliant digital signatures
  • App Spotlight: VoiceSpin for Zoho
  • ProTips: 4 best times to use texting automation
  • SalesIQ-Haptik integration: AI-powered conversations now made easier
  • Zoho’s Finance apps partner with HSBC: Simplifying Online Business Payments
  • Introducing Auto Top-up, suppression list, and more
  • 6 Ways to improve employee productivity
  • VAT recovery – The why and how
  • Three key aspects of becoming a successful staffing agency

EI Tweets

My Tweets

Popular Posts

  • Three types of GUIs - past, present and the future
  • A Memo regarding Corporate Social Media policies
  • Dachis Business Summit - you know, the Social one!
  • Tuesday's Tip: Understanding The Many Flavors of Cloud Computing and SaaS
  • How I Helped Start the Agile/Scrum Movement 20 Years Ago
  • Strategy, Business Model, and Who's Your Customer
  • FinancialForce's Spring 2022 Release Defines the Future of FP&A In Services
  • 2021 Roundup Of AI And Machine Learning Market Forecasts Show Strong Growth

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: