Accounts Payable, The Role of Process, The CustomerNever Think Bloodless
As anyone who knows me, knows (me), I speak at a lot of conferences. I get the opportunity – and never see it as anything less than a true “thank you” opportunity – to put out my sometimes saw-toothed thoughts in front of hundreds of thousands of people a year – and they often genuinely […]
3 Challenges Larry Page Faces for Google
There are 3 challenges Larry Page must overcome to fundamentally make Google a bigger, better, and more successful company that customers love and that does no evil: Lack of Customer Focus Google is all about the algorithms, but algorithms are not customer-focused. They’re off doing whatever they were made to do, and if that’s not the right […]
Change As The Constant, Reflex As The Saviour
Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…
