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customer loyalty

Change As The Constant, Reflex As The Saviour

Change As The Constant, Reflex As The Saviour

By Sadagopan on August 4, 2010

Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…

Posted in Featured Posts, Trends & Concepts | Tagged change, customer focus, customer loyalty, Decision making, Emerging Models, Emerging Technologies, zappos

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