customer relationship management
By Louis Columbus on October 19, 2019
Worldwide enterprise application software revenue totaled more than $193.6B in 2018, a 12.5% increase from 2017. CRM made up nearly 25% of the entire enterprise software revenue market. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019. […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2019 Gartner Hype Cycle for CRM Sales Technology, 2019 Louis Columbus’ blog Partner Relationship Management, configure price quote, CPQ, CRM, customer relationship management, Gartner CRM Hype Cycle, price optimization, PRM, Visual Configurators, Visual CPQ
By Louis Columbus on July 8, 2019
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged adobe marketing, CRM, customer relationship management, HubSpot, Louis Columbus' blog, Oracle CRM, salesforce, SAP CRM
By Louis Columbus on November 21, 2018
According to recent research by Gartner, Marketing analytics continues to be hot for marketing leaders, who now see it as a key business requirement and a source of competitive differentiation Artificial intelligence (AI) and predictive technologies are of high interest across all four CRM functional areas, and mobile remains in the top 10 in marketing, […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged AI, byline=Louis Columbus, Cloud Computing, CPQ, CRM, customer relationship management, enterprise software, MARKETING ANALYTICS, SALEFORCE EINSTEIN, SALES PREDICTIVE ANALYTICS
By Denis Pombriant on February 24, 2015
Configure, price, quote (CPQ) software was once a barely thought about branch of CRM falling under the heading of sales enablement. But lately, it’s been getting a lot of attention from a familiar source, Salesforce.com. The question is why? You can easily argue that many forms of business don’t require CPQ so that’s a possible […]
Posted in Featured Posts, Technology / Software | Tagged Apttus, Cloud Computing, configure price quote, CPQ, customer relationship management, Emergence Capital Partners, salesforce.com |
By Denis Pombriant on January 5, 2015
We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry for the last 12 months, I think taking a broader view of the […]
Posted in Featured Posts, Trends & Concepts | Tagged Business process, Business process management, change, CRM, customer relationship management
By Denis Pombriant on November 21, 2014
The idea of an omnipotent software platform and the evolution of Customer Science go hand in hand. Customer Science is the upshot of my idea that we’re in the process of converting from random acts of CRM in the front office to a more structured, efficient, and predictable approach to conducting front office business. Platforms […]
Posted in Featured Posts, Technology / Software | Tagged AppExchange, Business process, Cloud Computing, customer relationship management, salesforce.com |
By Vinnie Mirchandani on November 7, 2014
Howard Street in San Francisco on Tuesday morning looked different. The tarmac was visible and cars were actually using it. Outside Moscone Center, a local folk rock band, Blind Willies was playing. Excellent, but nowhere near the brand recognition of say, Aerosmtih or Will.i.am. Inside Moscone, the rooms had plenty of empty seats. Welcome to […]
Posted in Business, Featured Posts, Technology / Software | Tagged #wdayrising, conferences, customer relationship management, Moscone Center, salesforce.com, San Francisco, workday, Workday Rising
By R "Ray" Wang on August 14, 2014
Infor Acquires SalesLogix To Expand Vertical CRM Footprint On August 14th, New York City headquartered, enterprise software giant, Infor, announced the intent to acquire the assets of Scottsdale AZ, Saleslogix for an undisclosed sum. For those keeping track of CRM history, Saleslogix was last owned by Sage Group and sold off to Swiftpage, an […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Amazon, Amazon Web Services, Apps Strategy, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud suites, CMO, Constellation Research, CRM Magazine, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, CXM, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infor, Infor CRM, Infor ION, mergers, Mergers And Acquisitions, mobile, mobility, News Analysis, R "Ray" Wang;, rwang0, Saleslogix, Software Insider, SoftwareInsider, Swiftpage, vendor strategy
By R "Ray" Wang on June 4, 2014
Microsoft’s Platform DNA and Salesforce.com Quest For User Productivity Drive The Strategic Partnership On May 29th, 2014, the Redmond based mega vendor Microsoft and the San Francisco based Cloud pioneer salesforce announced a partnership. From the teleconference call with CEOs Satya Nadella and Marc Benioff; and in conversations with over 50 key executives, partners, and […]
Posted in Featured Posts, Technology / Software | Tagged Amazon, analytics, AppExchange, Apps Strategy, Big Data, Business Analytics, business intelligence, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Sales Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, CoIT, collaboration, Constellation Research, customer engagement, Customer Experience, customer relationship management, CXO, Digital Business, Digital Disruption, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, google, M, microsoft, Microsoft Azure, Microsoft Dynamics, MIcrosoft Dynamics CRM, Microsoft Office, Microsoft Office 365, Microsoft Power BI, Microsoft Windows, Microsoft Windows Phone, News Analysis, R "Ray" Wang;, rwang0, SaaS, salesforce.com, salesforce1, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on May 3, 2014
Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major […]
Posted in Business | Tagged #c3Rocks14, 2014, acquisition, acquisitions, Alliances, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, CIO, Clarabridge, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, feedback management, Market Metrix, mass personalization, Mass Personalization At Scale, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Sysomos, user event, vendor strategy