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Consumerization of IT, Social Business and Other Challenges; a View From Latin America

Consumerization of IT, Social Business and Other Challenges; a View From Latin America

By Michael Fauscette on June 13, 2012

I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first event in the LA Consumerication of IT Roadshow. I presented a view of the subject from the Worldwide team while Frederico Amprimo gave a perspective from the region. […]

Posted in Featured Posts, Technology / Software | Tagged chile, CoIT, customers, employees, enterprise, enterprise social networks, Latin America, scale, SCRM, socbiz, Social

Voice of the Customer is Dead

Voice of the Customer is Dead

By Jeff Nolan on June 29, 2011

Companies that obsess about customers invest differently than those companies which do not.

Posted in Business | Tagged CRM, customers, Forrester, Get Satisfaction, Social CRM, Social Media, social networks | 3 Responses

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