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customerservice

Taking the Cloud to the Mobile Web

Taking the Cloud to the Mobile Web

By Phil Wainewright on October 4, 2010

Listen to my conversation with Adam Caplan, CEO of Model Metrics, one of the new breed of professional services firms that specializes in cloud implementations. In this podcast, learn how enterprises are mashing up cloud applications to enhance user productivity,…

Posted in Business | Tagged customerservice, iPad, mobile, platformasaservice, salesforcecom, softwareasaservice

RightNow Helps Brands Whack Facebook Challenge

RightNow Helps Brands Whack Facebook Challenge

By Phil Wainewright on September 15, 2010

For anyone looking after customer support and marketing for a popular consumer brand, keeping up with all the channels consumers can use these days to keep in touch must feel like playing a round of Whac-a-Mole. No sooner have you…

Posted in Featured Posts, Technology / Software | Tagged CRM, customerservice, Facebook, RightNow, RightNow Technologies, Social Media, socialnetworking, softwareasaservice, Twitter | 1 Response

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