By R "Ray" Wang on December 23, 2014
Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]
Posted in Business, Featured Posts | Tagged 2015, Apps Strategy, Augmented Humanity, Authentic, Authentic Business, best of breed, best practices, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, business strategy, Business Transformation, BYOD, CEO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, CoIT and the New CSuite, collaboration, collaboration software, Constellation Research, Corporate Strategy, CTO, CustExp, customer engagement, Customer Experience, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, digital, Digital Business, digital commerce, Digital Disruption, Digital DNA, Digital identity, digital marketing, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, early adoptions, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, HR, innovation, IT Strategy, journey maps, marketing, Marketing Automation, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next generation apps, Privacy, Privacy Rights, Private Cloud, Private Clouds, public cloud, R "Ray" Wang;, rwang0, safety, safety and privacy, Software Insider, SoftwareInsider, strategy, supply chain, trends, User Experience, user strategy, vendor strategy
By R "Ray" Wang on September 29, 2014
Oracle Intends To Dominate Cloud From Silicon To Software Amidst a packed standing room only crowd at Moscone North, Founder, Executive Chairman, and CTO, Larry Ellison took to the stage to clarify Oracle’s company and cloud strategy. Key points from his keynote include how Oracle is: Committing to full upward compatibility of all its database, […]
Posted in Business, Featured Posts | Tagged #oow14, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, CDO, CEO, CFO, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud BPO, Cloud Computing, Cloud options, Cloud Wars, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, customer experience management, CXM, CXO, data streaming, Data to Decisions, Database, DBaaS, Digital Transformation, digitaltransformation, Engineered systems, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, event report, future of work, middleware, nalytics, Next Gen CXP, NextGenCXP, OOW, Oracle Fusion Apps, Oracle Fusion Middleware, Oracle Open World, Oracle Partner Network, Quips, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, user conference, user event, vendor strategy
By R "Ray" Wang on September 29, 2014
Frictionless Signatures Key To Matrix Commerce Success On September 16th, 2014, Adobe EchoSign announced native mobile e-signature capability for iOS and Android devices. While EchoSign has been in the cloud for some time, the native capability in mobile allows over 37 million users to send documents for signature, receive e-signatures, e-sign documents, and track documents. […]
Posted in Technology / Software | Tagged adobe, Adobe Echosign, Apps Strategy, bring-your-own-device, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, Constellation Research, Consumerization of IT, CustExp, Customer Experience, CXM, CXO, Cyber security, digital, Digital Business, digital commerce, Digital Disruption, digital goods, Digital identity, Digital signatures, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, echosign, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Identity Systems, Matrix Commerce, News Analysis, Next Generation Customer Experience, NextGen, order management, order management cycle, order to cash, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on September 28, 2014
Oracle Doubles Down On Cloud Messaging Amidst A World Shifting To Digital Transformation Over 60,000 physical attendees from 145 countries gather in San Francisco for the 2014 Oracle Open World. In addition, Oracle expects 2.1 million online attendees to join the live stream of one of the largest events in enterprise software. Amidst the […]
Posted in Business, Featured Posts | Tagged #oow14, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, CDO, CEO, CFO, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud BPO, Cloud Computing, Cloud options, Cloud Wars, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, customer experience management, CXM, CXO, data streaming, Data to Decisions, Database, DBaaS, Digital Transformation, digitaltransformation, Engineered systems, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, event report, future of work, middleware, nalytics, Next Gen CXP, NextGenCXP, OOW, Oracle Fusion Apps, Oracle Fusion Middleware, Oracle Open World, Oracle Partner Network, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, user conference, user event, vendor strategy
By R "Ray" Wang on August 14, 2014
Infor Acquires SalesLogix To Expand Vertical CRM Footprint On August 14th, New York City headquartered, enterprise software giant, Infor, announced the intent to acquire the assets of Scottsdale AZ, Saleslogix for an undisclosed sum. For those keeping track of CRM history, Saleslogix was last owned by Sage Group and sold off to Swiftpage, an […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Amazon, Amazon Web Services, Apps Strategy, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud suites, CMO, Constellation Research, CRM Magazine, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, CXM, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infor, Infor CRM, Infor ION, mergers, Mergers And Acquisitions, mobile, mobility, News Analysis, R "Ray" Wang;, rwang0, Saleslogix, Software Insider, SoftwareInsider, Swiftpage, vendor strategy
By R "Ray" Wang on May 28, 2014
Cut Through The Hype and Get Started Over the past 12 months, Constellation has interviewed, researched, or assisted more than 50 market leaders and fast followers crafting a digital transformation strategy. Regardless of industry, size of company, or geography, these early adopters share five common steps to success. In each case, these steps provide […]
Posted in Trends & Concepts | Tagged #CDOSummit, #cxotalk, 2014, Apps Strategy, best practices, Big Data, Big Data Business Models, Business Outcomes, CDO, CEO, Chief Collaboration Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, CoIT, Constellation Research, context, COO, Customer Experience, CXM, CXO, Data to Decisions, Digital Business, Digital Disruption, Digital Divide, Digital DNA, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, future of work, innovation, mass personalization, Mass Personalization At Scale, Matrix Commerce, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Tuesday's Tip, user strategy, vendor strategy |
By R "Ray" Wang on May 12, 2014
Ten Enterprise Software Events To Check Out And Follow The Week of May 12th, 2014 The Monday after Mother’s day was traditionally the week of the America’s SAP User Group and SAP’s big show, SAPPHIRENOW. However, this year the 20,000 plus attendee and over 250 partner sponsored show moved to June 2nd in order to […]
Posted in Business, Featured Posts | Tagged #Collective14, #CSODConf, #customersuccess, #Hub2014, #ITRTrend, #IW14, #MSTechED, #NSW14, #PulseConf2014, #smartercommerce, Anaplan, Apps Strategy, CDO, CEO, CFO, CIO, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Consumerization of IT, COO, Cornerstone On Demand, CTO, CustExp, customer experience management, Customer success, Customer Success Management, CXM, CXP, Data to Decisions, Data2Decisions, Digital Business, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, future of work, ibm, IBM Smarter Commerce, Informatica, Informatica World, ITR Japan, Matrix Commerce, Medallia, microsoft, Microsoft TechEd, Monday's Musings, netsuite, NewsGator, next gen, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, R "Ray" Wang;, rwang0, SaaS, sap, SAPPHIRE, sapphirenow, Sitrion, Sitrion Collective, Software Insider, SoftwareInsider, Technology Optimization, user conference, user event, vendor events, vendor strategy
By R "Ray" Wang on May 3, 2014
Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major […]
Posted in Business | Tagged #c3Rocks14, 2014, acquisition, acquisitions, Alliances, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, CIO, Clarabridge, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, feedback management, Market Metrix, mass personalization, Mass Personalization At Scale, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Sysomos, user event, vendor strategy
By Dave Kellogg on April 21, 2014
I thought I’d take a quick read of the Zendesk S-1 today, so here are my real-time notes on so doing. Before diving in, let me provide a quick pointer to David Cummings’ summary of the same. My notes: 40,000 customers in 140 countries 2012 revenues of $38.2M 2013 revenues of $72.0M, 88% growth 41% […]
Posted in Business, Featured Posts | Tagged CRM, CXM, Initial public offering, IPO, software as a service, valuation, Venture Capital, Zendesk
By Jeff Nolan on December 5, 2012
Paul Greenberg recently wrote about the phenomena of companies declaring themselves to be focused on customer experience, and graciously giving them the opportunity to put up or shut up. Get Satisfaction was referenced in the esteemed list of companies who are at the forefront of this trend and I am here today to take care […]
Posted in Featured Posts, Technology / Software | Tagged Customer Experience, customer relationship management, CXM, Paul Greenberg, personalization |
