By R "Ray" Wang on March 5, 2014
Microsoft Convergence Kicks Off In Atlanta The annual Microsoft Convergence customer event kicked off on March 4th, 2014. Far from the days of the Stampede in Fargo, North Dakota, the event shows how far the Microsoft Dynamics customers, partners, and products have progressed. Over 12,000 attendees including customers, partners, staff, and prospects gathered in Atlanta, […]
Posted in Technology / Software | Tagged #conv14, 2014, Apps Strategy, Avanade, business solutions, Capgemini, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief Marketing Officer, Chief Sales Officer, CIO, Cloud, Cloud suites, Cloud Wars, CMO, Constellation Research, CRM, Customer Experience, customer relationship management, customer service, CXP, Delta Airlines, Digital Business, digital marketing, Digital Marketing Transformation, Digital Strategy, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, event report, Hitachi Consulting, iaas, Identity, Kirill Tartarinov, Marketing Automation, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, New Belgium Brewing, partner ecosystems, partners, partnerships, R "Ray" Wang;, rwang0, social intelligence, social media monitoring, Software Insider, SoftwareInsider, System Integrators, user conference, user event, user group event, user group events, user groups, user strategy, vendor strategy, Weight Watchers |
By R "Ray" Wang on January 23, 2014
HootSuite Prepares For Enterprise Growth On January 22nd, 2014, Hootsuite announced its acquisition of analytics provider uberVU for an undisclosed sum. The Bucharest, Romania and Cambridge, MA based software company brings 42 employees and over 200 customers to HootSuite. Key insights for customers and prospects include: uberVu provides Hootsuite with enterprise class analytics. uberVU’s technology […]
Posted in Business | Tagged acquisitions, analytics, Apps Strategy, Ariad, Business Analytics, Chief Marketing Officer, CMO, Constellation Research, CustExp, customer engagement, Customer Experience, customer service, CXP, Dassault Systems, Data to Decisions, DDB, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, fujitsu, Getty Images, Giant Eagle, hootsuite, Indiegogo, JDRF, L'Occitane, Method, NBC, News Analysis, Phillips, R "Ray" Wang;, rwang0, SC Johnson, socbiz, social analytics, social business, social customer insights, social marketing insights, Social Media, social media monitoring, social technologies, Software Insider, SoftwareInsider, uberVU, user strategy, vendor strategy, Wolverine Worldwide.
By R "Ray" Wang on January 12, 2014
Retails Big Show Transformed For 2014 Over 29,000 people are expected to gather at the National Retail Federation’s big show (NRF) this Sunday, January 11th, 2014, in New York City. #NRF14 brings the intersection of new retail business models, products, store concepts, technology, society, and culture together! A few big trends emerge based on conversations […]
Posted in Business | Tagged analytics, Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, business intelligence, business strategy, Business Transformation, Chief Digital Officer, Chief HR Officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, CHRO, CMO, commerce, Constellation Research, customer engagement, Customer Experience, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, DigitalBiz, ECommerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, HR, HR Tech, Human Capital Management, Human resources, Jacob K. Javitz, Matrix Commerce, National Retail Federation, new york, Quips, R "Ray" Wang;, Retail, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on January 7, 2014
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant […]
Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart
By R "Ray" Wang on January 7, 2014
Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum. This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]
Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy
By R "Ray" Wang on December 27, 2013
Every Brand Should Have A Plan For A Data Breach The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a […]
Posted in Business, Featured Posts | Tagged Apps Strategy, best practices, Big Data, BigData, business strategy, Business Transformation, Chief Customer Officer, Chief executive officer, Chief Marketing Officer, CMO, Crisis Communications, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, customer service; -business, CXP, Cyber security, data breach, data privacy, Digital Business, Digital Disruption, Digital Divide, Digital identity, digital marketing, Digital Strategy, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Infosecurity, Leadership, marketing, Marketing strategy, Marshall's, Next Gen Customer Experience, Next Gen CXP, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, security, social business, Social Media, Software Insider, SoftwareInsider, Target, TJ Maxx, TJX, vendor strategy |
By R "Ray" Wang on November 25, 2013
Commerce Server Finds Its Logical Home On Wednesday November 20th, 2013, Copenhagen, Denmark based Sitecore acquired Ottawa, Canada based commerceserver.net for an undisclosed price. Originally known as the Microsoft Siteserver and Commerce Server 2000, the product was orphaned by Microsoft, then Ascentium, the key development partner were given the rights to further develop and market […]
Posted in Business | Tagged adobe, Apps Strategy, Ascentium, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, CDO, CEO, Chief Customer Officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, CIO, Cloud, CMS, commerce, Constellation Research, content management system, CRM, Cross Channel Commerce, customer engagement, Customer Experience, customer relationship management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive technologies, E-Commerce, ECommerce, Eloqua, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, ibm, Matrix Commerce, mergers, Mergers And Acquisitions, microsoft, MIcrosoft Commerce Server, Microsoft SharePoint, Microsoft Siteserver, Multi Channel Commerce, News Analysis, NextGen, NextGenCXP, oracle, orchestration, order management, partner ecosystems, partners, R "Ray" Wang;, rwang0, Sitecore, SMITH, Software Insider, SoftwareInsider, vendor strategy, Web Content Management
By R "Ray" Wang on November 18, 2013
Salesforce Seeks To Tackle Digital Business At Dreamforce Over 125,000 virtual and physical registrants descend on San Francisco the week of November 17th for Dreamforce 13, a future of technology meets SXSW event. One day in advance of the largest enterprise software event of its kind, Salesforce.com announces Salesforce 1 (see Figure 1). The Salesforce […]
Posted in Featured Posts, Technology / Software | Tagged Apps Strategy, Big Data, BigData, Box, Business Analytics, business disruption, business impact, Business Outcomes, Business Transformation, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, CIO, Cloud, CMO, CoIT, Concur, Constellation Research, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, CXP, Data to Decisions, data visualization, Data2Decisions, df12, df13, Digital Business, Digital Strategy, disruptive, disruptive technologies, Disruptive technology, DocuSign, Dreamforce, dropbox, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, eVariant, Evernote, Exact Target, FileBoard, Financialforce, force.com, Force.com platform, heroku, hp, innovation, kenandy, linkedin, Marc Benioff, mobile, mobile enterprise, News Analysis, Next generation apps, R "Ray" Wang;, rwang0, salesforce.com, ScanBizCards, servicemax, socbiz, social business, Social Media, Software Insider, SoftwareInsider, TAS group, user conference, vendor events, vendor strategy, workday, Xactly |
By R "Ray" Wang on September 23, 2013
Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank. The past five years at Oracle Open World have disappointed even the faithful. The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences. The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]
Posted in Business, Featured Posts, Technology / Software | Tagged #oow13, acquisition, Apps Strategy, Big Data, BigData, Box, Business Analytics, business intelligence, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, collaboration, Constellation Research, Constellation SuperNova Awards, Consumer Tech, Consumerization of IT, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, CustExp, Customer Experience, customer experience management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, Exact Target, innovation, Internet of Things, IoT, Larry Ellison, mergers, Mergers And Acquisitions, oracle, Oracle 12C, Oracle E-Business Suite, Oracle Fusion Apps, Oracle Open World, R "Ray" Wang;, rwang0, social business, Software Insider, SoftwareInsider, user conference, User Experience, ux, vendor strategy
By R "Ray" Wang on September 11, 2013
General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of Growth Rapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital. Founded in 2006, Clarabridge is a leading provider of customer experience solutions. The funding announcement is significant as Clarabridge: Invests into global expansion and […]
Posted in Business | Tagged analytics, Apps Strategy, Big Data, BigData, CDO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Clarabridge, CMO, Constellation Research, CRM Magazine, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, digital marketing, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, funding, Funding announcement, General Catalyst Partners, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Summit Partners, text analytics, vendor strategy
