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data privacy

Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)

Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)

By R "Ray" Wang on December 27, 2013

Every Brand Should Have A Plan For A Data Breach The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a […]

Posted in Business, Featured Posts | Tagged Apps Strategy, best practices, Big Data, BigData, business strategy, Business Transformation, Chief Customer Officer, Chief executive officer, Chief Marketing Officer, CMO, Crisis Communications, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, customer service; -business, CXP, Cyber security, data breach, data privacy, Digital Business, Digital Disruption, Digital Divide, Digital identity, digital marketing, Digital Strategy, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Infosecurity, Leadership, marketing, Marketing strategy, Marshall's, Next Gen Customer Experience, Next Gen CXP, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, security, social business, Social Media, Software Insider, SoftwareInsider, Target, TJ Maxx, TJX, vendor strategy | 2 Responses

NSA PRISM Scandal Is Hurting US Cloud Companies And Hastens The Return Of On-Premises Software

NSA PRISM Scandal Is Hurting US Cloud Companies And Hastens The Return Of On-Premises Software

By R "Ray" Wang on August 12, 2013

Non-US Based Organizations And Even Some US Organizations Will Not Tolerate Snooping In A Post PRISM World Since the Edward Snowden PRISM revelations, Constellation has received a steady stream of inquiries on cloud strategy.   In fact, nervousness runs high among many non-US based companies using services from US based cloud companies across the cloud stack.  […]

Posted in Business | Tagged Amazon, Amazon EC2, Amazon Web Services, Amazon.com, Apps Strategy, best practices, Box, Box.net, Chief Customer Officer, Chief Digital Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, CHRO, CIO, Cloud, Cloud Computing, cloud integration, cloud security, Cloud Wars, CMO, CoIT, Constellation Research, COO, Corporate Strategy, CTO, data privacy, Edward Snowden, EMC, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, hp, HP Enterprise Services, microsoft, Microsoft Azure, Microsoft Azure Services Platform, Monday's Musings, nsa, oracle, PRISM, R "Ray" Wang;, Rackspace, rwang0, SaaS, SaaS strategies, Software Insider, software trends, Software Vendors, SoftwareInsider, user strategy, vendor strategy, VMware | 1 Response

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