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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

By Phil Fersht on December 9, 2011

For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years?  Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said […]

Posted in Business | Tagged BPO, Current Affairs, Diligenta, Financial Services Sourcing Strategies, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Vendors, Phil Fersht, Sourcing Best Practises, Sourcing Change Management, Sourcing Locations, TCS, The Future of Outsourcing

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