By R "Ray" Wang on May 25, 2020
Contactless, Direct To Consumer, Buy Online Pickup Anywhere, Automation, and Subscription Ready Drive Post Pandemic Response Matrix Commerce analyzes the disruptive pressures influencing the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce (TM) means the fusing of demand signals and supply chains […]
Posted in Featured Posts, Technology / Software | Tagged #PostPandemic, #PostPandemicPlaybook, 2020, Accelerate payments, AI, ambient experiences, analytics, Artificial intelligence, automation, autonomous, B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud, Cloud push, CMO, commerce, Commerce Cloud, Constellation Research, contactless commerce, COO, Coronavirus, COVID-19, Crisis Communications, Crowdsourcing, CTO, Customer Experience, cybersecurity, Demand planning, digital, Digital acceleration, Digital Business, digital commerce, digital monetization, Digital Transformation, Digitize channels, direct to consumer, direct to consumer. pricing optimization, disruptive business models, Diversify supply chains, dynamic feedback loops, E-Commerce, enterprise, enterprise applications, enterprise apps, enterprise software, event driven architectures, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Matrix Commerce, Mental health support, microservices, open vs closed, Perception and communications, personalization, personalization at scale, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Resiliency, Reskilling and retraining, rwang0, safety, salesforce.com, Social injustice, Software Insider, SoftwareInsider, subscription business models, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum
By Louis Columbus on May 16, 2020
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged ADE, AI customer experience, AI in customer engagement, Artificial intelligence, BMC Autonomous Digital Enterprise (ADE), Customer Engagement Management, Customer Experience, Customer Experience in 2020, E-Commerce, Louis Columbus' blog, machine learning
By Louis Columbus on May 10, 2020
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged COVID-19 Commerce Insight, COVID-19 E-Commerce, COVID-19 impact on e-commerce, E-Commerce, Emarsys, GoodData Kount Consult, Kount, Kount Control – Account Takeover Protection, Louis Columbus' blog
By R "Ray" Wang on December 20, 2017
Relevance And Value Lead The Inquiries About SAP From the criticism about indirect access to SAP Leonardo, the 2017 SAP landscape has been both gut-wrenching and transformational for clients. Rounded out by conversations at Americas’ SAP Users’ Group (ASUG), SAP Australia User Group (SAUG) and UK and Ireland SAP User Group (UKISUG) events, the top […]
Posted in Business, Featured Posts, Technology / Software | Tagged 017, AI, anticipatory analytics, Apps Strategy, Artificial intelligence, Augmented Humanity, Big Ideas, BigData, Business Transformation, cadence, CDO, CEO, CEP, channels, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CMO, Cognitive Computing, cognitive reckoning, collaboration, Constellation Research, content, context, CTO, CustExp, Customer Experience, customer experience management, CX, Data Driven, data governance, data stewardship, Data to Decisions, digital, Digital Business, digital commerce, Digital Disruption, digital marketing, Digital Marketing Transformation, Digital Transformation, DigitalBiz, digitaltransformation, disrupting digital, Disrupting Digital Business, E-Commerce, engagement, Engagement Apps, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, machine learning, Mass Personalization At Scale, Matrix Commerce, Monday’s Musings, personalization, personalization at scale, R “Ray” Wang;, Research Report, rwang0, Software Insider, SoftwareInsider, value exchange |
By R "Ray" Wang on December 23, 2014
Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]
Posted in Business, Featured Posts | Tagged 2015, Apps Strategy, Augmented Humanity, Authentic, Authentic Business, best of breed, best practices, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, business strategy, Business Transformation, BYOD, CEO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, CoIT and the New CSuite, collaboration, collaboration software, Constellation Research, Corporate Strategy, CTO, CustExp, customer engagement, Customer Experience, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, digital, Digital Business, digital commerce, Digital Disruption, Digital DNA, Digital identity, digital marketing, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, early adoptions, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, HR, innovation, IT Strategy, journey maps, marketing, Marketing Automation, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next generation apps, Privacy, Privacy Rights, Private Cloud, Private Clouds, public cloud, R "Ray" Wang;, rwang0, safety, safety and privacy, Software Insider, SoftwareInsider, strategy, supply chain, trends, User Experience, user strategy, vendor strategy
By R "Ray" Wang on September 29, 2014
Frictionless Signatures Key To Matrix Commerce Success On September 16th, 2014, Adobe EchoSign announced native mobile e-signature capability for iOS and Android devices. While EchoSign has been in the cloud for some time, the native capability in mobile allows over 37 million users to send documents for signature, receive e-signatures, e-sign documents, and track documents. […]
Posted in Technology / Software | Tagged adobe, Adobe Echosign, Apps Strategy, bring-your-own-device, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, Constellation Research, Consumerization of IT, CustExp, Customer Experience, CXM, CXO, Cyber security, digital, Digital Business, digital commerce, Digital Disruption, digital goods, Digital identity, Digital signatures, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, echosign, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Identity Systems, Matrix Commerce, News Analysis, Next Generation Customer Experience, NextGen, order management, order management cycle, order to cash, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By Paul Greenberg on January 22, 2014
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
Posted in Business, Featured Posts | Tagged Amazon, Amazon Web Services, Amazon.com, Brent Leary, Consumerization, CRM Watchlist, CRM Watchlist 2014, customer service, E-Commerce, Jeff Bezos, Mayday, Social Enterprise |
By R "Ray" Wang on November 25, 2013
Commerce Server Finds Its Logical Home On Wednesday November 20th, 2013, Copenhagen, Denmark based Sitecore acquired Ottawa, Canada based commerceserver.net for an undisclosed price. Originally known as the Microsoft Siteserver and Commerce Server 2000, the product was orphaned by Microsoft, then Ascentium, the key development partner were given the rights to further develop and market […]
Posted in Business | Tagged adobe, Apps Strategy, Ascentium, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, CDO, CEO, Chief Customer Officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, CIO, Cloud, CMS, commerce, Constellation Research, content management system, CRM, Cross Channel Commerce, customer engagement, Customer Experience, customer relationship management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive technologies, E-Commerce, ECommerce, Eloqua, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, ibm, Matrix Commerce, mergers, Mergers And Acquisitions, microsoft, MIcrosoft Commerce Server, Microsoft SharePoint, Microsoft Siteserver, Multi Channel Commerce, News Analysis, NextGen, NextGenCXP, oracle, orchestration, order management, partner ecosystems, partners, R "Ray" Wang;, rwang0, Sitecore, SMITH, Software Insider, SoftwareInsider, vendor strategy, Web Content Management
By R "Ray" Wang on September 6, 2013
Zuora Rides The Wave In The Subscription Economy On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital. The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce because Zuora: Expanded the investor pool. Zuora successfully […]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Benchmark Capital, billing, Business Models, Chief Customer Officer, Chief Financial Officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, CMO, collaborative consumption, commerce, Constellation Research, Dave Duffield, Digital Business, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise strategy, finance, funding, Funding announcement, Greylock Partners, Index Ventures, Marc Benioff, Matrix Commerce, News Analysis, Next World Capital, Northgate Capital, R "Ray" Wang;, Redpoint Ventures, rwang0, SaaS, Sharing Economy, Shasta Ventures, Software Insider, SoftwareInsider, Tenaya Capital, Tien Zuo, Vulcan Capital, workday, Zuora
By R "Ray" Wang on July 23, 2013
Forward And Commentary Constellation Research keynoted at Ping Identity’s Cloud Identity Summit 2013 in July. Gathered in front of the Identerati, an Identity Manifesto was presented. The research behind that manifesto has been summarized here in this summary. The final big idea research report will offer insight into four of Constellation’s primary research themes, the […]
Posted in Featured Posts, Technology / Software | Tagged #CIS2013, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, business strategy, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Security Officer, CIO, Cloud, Cloud Computing, Cloud Identity Summit, CMO, Constellation Research, Consumerization of IT, Corporate Digital Divide, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, customer engagement, Customer Experience, customer relationship management (CRM), CXP, Digital Business, Digital Divide, Digital identity, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, E-commerce survey, ECommerce, Engagement Apps, enterprise strategy, future of business, future of work, Identerati, Identity, Identity management, Identity Systems, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGenCXP, Ping Identity, Privacy, Privacy Rights, R "Ray" Wang;, Research Report, Research Summary, rwang0, Software Insider, SoftwareInsider, Speaker Notes
