By Michael Fauscette on November 27, 2010
According to the latest IDC Social Business survey approximately 41% of businesses surveyed have already implemented an enterprise social software solution. In a market (social platforms) that is growing ~38% CAGR over the next 5 years, quite a few of…
Posted in Business, Featured Posts | Tagged e2.0, ROI, SCRM, Social, social business, Social Media, value, Web 2.0 |
By Michael Fauscette on November 12, 2010
I spent the last few days at the Fall Enterprise 2.0 conference in Santa Clara. The conference was well attended and there was good energy throughout. While the e2.0 conference is well established I think that it is in many…
Posted in Featured Posts, Trends & Concepts | Tagged conference, e2.0, ibm, Jive, Moxie, Neudesic, NewsGator, Novell Vibe, SCRM, social business |
By Michael Fauscette on November 1, 2010
Ever feel like, as an industry (or industry analyst), that we make everything seem as complex as possible? I guess it makes sense, the more "technical" or more complex, the more you need us or IT or tech vendors or…
Posted in Featured Posts, Trends & Concepts | Tagged Business Models, connectivity, disruption, e2.0, social business, social web, Web 2.0 |
By Michael Fauscette on October 25, 2010
We recently conducted a social business adoption survey, our second this year, and in reviewing the results we’re seeing some very exciting patterns emerge. My colleague, Erin Traudt, who manages the enterprise collaboration and social solutions practice in my group is doing a three part series on our IDC group blog on the whole survey […]
Posted in Featured Posts, Trends & Concepts | Tagged adoption, analytics, decision support, e2.0, predictive, SCRM, social business, socialytics |
By Michael Fauscette on October 19, 2010
I think there is a strong potential for activity streams to become the new user interface / experience for most workers. The concept of bringing together people, content, data and applications in a people-centric, user configurable stream is very powerful….
Posted in Technology / Software | Tagged activity stream, e2.0, embedded social, Facebook, Social, Social network, Socialcast
By Michael Fauscette on October 15, 2010
The shiny object that I see a lot of activity around these days is engaging or having a conversation with your customers. Now don’t get me wrong, that’s an important part of the change to a social business, but I…
Posted in Featured Posts, Trends & Concepts | Tagged activity stream, ad hoc, change, collaboration, Customer, e2.0, Social CRM |
By Michael Fauscette on October 8, 2010
Transforming business to a networked environment is mostly about changing business culture to become more social and connected but it doesn’t mean that specific tools aren’t needed to support that transformation. Two things come together to create great change, technology…
Posted in Featured Posts, Technology / Software | Tagged e2.0, enterprise, network, SCRM, Social CRM, social software, social web, Technology / Software