• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

ea that cookie

Eat That Cookie! & What I learned from a chance meeting at the airport

Eat That Cookie! & What I learned from a chance meeting at the airport

By Brian Sommer on July 9, 2010

Service organizations can have toxic qualities and some of these are indeed changeable. Positive attitudes can be transformative. If your service organization isn’t all it should be, here is a very personal story and a review of a book that can change the business results your firm experiences.

Posted in Trends & Concepts | Tagged Airline, American Airlines, ea that cookie, hospital, Liz Jazwiec, services

feed mail facebook twitter linkedin

EI Tweets

My Tweets

Popular Posts

  • Insight Ventures Periodic Tables of SaaS Sales and Marketing Metrics
  • How Services CPQ Helps Close Revenue Gaps
  • PegaWORLD: Zurich’s Operational Transformation Through BPM
  • A CIO's guide to the future of work
  • Strategy, Business Model, and Who's Your Customer
  • 2021 Roundup Of AI And Machine Learning Market Forecasts Show Strong Growth
  • A Memo regarding Corporate Social Media policies
  • What is the Sound of One Cloud Thunderclapping?

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos