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eCornell

Meeting Customer Expectations (Video)

Meeting Customer Expectations (Video)

By Michael Fauscette on December 20, 2013

Here’s another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I’ve written and talked about this for some time, so none of it should be particularly new. In…

Posted in Business | Tagged CRM, CX, eCornell, mobile, networked business, SaaS, socbiz, social business, Social CRM, Social Enterprise, social web, technology

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