The Internet inside the enterprise: We don’t have it, and we need it
It’s no longer fashionable to criticize enterprise IT as it once was. That’s because the Internet has definitively won the competition and is leading the way in tech innovation. But for proactive organizations, it doesn’t have to be that way.

CRM Watchlist 2014 Winners: The Final…Three – IBM, Solvis Consulting, The Pedowitz Group
This is the last of the reviews. We end on a high note with IBM, Solvis Consulting, and The Pedowitz Group, all consulting organizations, all very different, all having an impact, and all at a crossroads. See what they think — and what I think — the…

CRM Watchlist 2014 Winners: Finishing the Onesies – NexJ, PROS and UserVoice
The final CRM Watchlist 2014 vendors, though we still have the consulting/SIs – 3 of them – to go. NexJ, PROS and UserVoice. Three companies not alike at all, but three companies having a major impact on the market. All winners. All even bigger potenti…

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part III
Here we are. The final part for the CRM Watchlist 2014 Elite winners – the consultancies Accenture and EY. They are amazing companies and have a lot to do but one thing that unites them both – they are devoted to digital business transformation – and t…

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II
We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.

CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…

CRM Watchlist 2013 Winners: Heading in the right direction
The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.

CRM Watchlist 2013 Winners: Variety is the spice of business
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2
Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…