By Paul Greenberg on March 7, 2013
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
By Paul Greenberg on February 28, 2013
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
By Paul Greenberg on January 21, 2013
Today, I’m announcing the 2013 winners of the CRM Watchlist, including the vendors, the consulting/systems integrators, and the Ones to Watch.
By Paul Greenberg on January 7, 2013
We now enter the last lap of CRM Watchlist 2013. After a year of monitoring and five weeks of reviewing questionnaires, I’m ready to name the finalists for CRM Watchlist 2013. Remember, these aren’t the winners. Each winner will get a review. This is j…
By Paul Greenberg on November 1, 2012
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without …
By Dion Hinchcliffe on September 20, 2012
Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.
Posted in Business, Featured Posts | Tagged AppExchange, Business, Cloud, Cloud Computing, df12, Dreamforce, Emerging Tech, enterprise software, salesforce.com, Service Cloud, social business, Tech Industry
By Dion Hinchcliffe on August 28, 2012
The emergence of new social networking services such as Pinterest and a growing base of disgruntled 3rd party developers for the leading services shows that changes in the social networking industry are far from over. It’s also causing a rethinking of …
By Paul Greenberg on August 28, 2012
What to do when you realize influencer monogamy doesn’t work and you need to have and maintain multiple relationships.
By Dion Hinchcliffe on August 10, 2012
With the hype sometimes seeming to reach a fever pitch, we take a look at how enterprises are really using big data along with the overall maturity of the new industry itself.
By Paul Greenberg on July 20, 2012
This is a teaser of posts to come on some of the work and thinking I’m doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Con…