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Social Business and Digital Strategy

Social Business and Digital Strategy

By Michael Fauscette on November 12, 2014

Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Community, content, Customer, CX, digital, employee, ESN, internet, networks, socbiz, Social, strategy, transformation, work, Workforce

Engagement or Experience?

Engagement or Experience?

By Michael Fauscette on August 6, 2014

This may sound a bit like a rant, and I suppose it is really, but I’m tired of having this conversation so thought it would be easier to just point to a post. It’s semantics but being clear on what…

Posted in Featured Posts, Trends & Concepts | Tagged Customer, CX, employee, engagement, experience, future of work, Productivity, Social, technology

Disrupting Today's Workplace - Part One

Disrupting Today’s Workplace – Part One

By Michael Fauscette on June 11, 2014

I laugh every time I write the title “future of work”, I mean, how presumptuous can one document / post / presentation be to outline the entire future of work. I’m going with “disruption of work” for this one. Oh well, titles aside, it’s a topic that I’m extremely interested in, and have been looking […]

Posted in Featured Posts, Trends & Concepts | Tagged Business, Business Models, collaboration, disruptwork, employee, ESN, FoW, future of work, Knowledge Management, Management, networks, Organization, Organizational structure, socbiz, Social, work

Social Business Maturity Model, The Next Generation

Social Business Maturity Model, The Next Generation

By Michael Fauscette on May 29, 2014

Way back in 2011 we published a maturity model for the adoption of social technologies and the resulting cultural and process changes that those technologies could enable. Quite a lot has happened since then of course but happily some of the fundamental business impacts from the use of social technologies hasn’t. We do understand them […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, custoemr, CX, employee, engagement, Enterprise 2.0, EX, experience, future of work, idc, maturity, model, networked business, partners, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Web/Tech | 1 Response

What are the Biggest Benefits of Mobile Enterprise Applications?

What are the Biggest Benefits of Mobile Enterprise Applications?

By Michael Fauscette on May 7, 2014

Mobile technology is playing a key role in the current change and disruption that many businesses are facing. The fact that we carry such powerful computing devices in our pockets, devices that are always on and always connected to the Internet, has created a growing population of consumers and employees that shop, interact and work […]

Posted in Featured Posts, Technology / Software | Tagged applications, Customer, CX, device, employee, experience, mea, mobile, mobile enterprise applications, Productivity, Technology / Software | 1 Response

Marketing in 2014 - Part One

Marketing in 2014 – Part One

By Michael Fauscette on March 13, 2014

The entire business world is dealing with a lot of change, and it’s being felt across all organizations and departments. The Internet and the four technology pillars (social, mobile, cloud and big data/analytics) are driving all sorts of new technologies and new processes and activities related to those new technologies. This is all good, challenging, […]

Posted in Business, Featured Posts | Tagged automation, change, CRM, Customer, CX, employee, expectations, inbound, marketing, outbound, socbiz, technology | 1 Response

Is there value in enterprise gamification? - Part Two

Is there value in enterprise gamification? – Part Two

By Michael Fauscette on April 15, 2013

In part one of this post we looked at what enterprise gamification is and some of the methods and techniques that can be used. In this post I am focusing on what types of things you can actually do with…

Posted in Business, Featured Posts | Tagged collaboration, Customer, employee, engagement, gamification, Loyalty, Motivation, performance, sales | 1 Response

Connecting the Enterprise: The VMware - Lithium Technoligies Partnership

Connecting the Enterprise: The VMware – Lithium Technoligies Partnership

By Michael Fauscette on May 5, 2012

Companies today are under increasing pressure to change the way they interact with customers and community management platforms like the one provided by Lithium Technologies can be an important part of that initiative. With customers insisting that companies interact "when,…

Posted in Business, Featured Posts | Tagged Customer, decision, employee, enterprise social network, SCRM, socbiz, Social

Social Business 2011, An Update

Social Business 2011, An Update

By Michael Fauscette on March 1, 2011

It’s been a while since I’ve written a post that updated our current understanding of social business and in a concept that is evolving very rapidly, it’s important to frequently share what we’ve learned. Lately I’ve worked on an infographic…

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, connectivity, Customer, e2.0, employee, ibm, Jive Software, Lithium Technologies, partner, salesforce.com, SCRM, socbiz, social business, social web, socialytics, supplier

Raising the Bar

Raising the Bar

By Michael Fauscette on November 28, 2010

The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of social networks and proliferation of social media outlets the collective voice…

Posted in Trends & Concepts | Tagged Customer, e2.0, employee, empower, engaged, network, partner, SCRM, Social, social business, supplier | 1 Response

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