Is Collaboration Part of Your Customer Experience Strategy?
The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or […]
Consumerization of IT, Social Business and Other Challenges; a View From Latin America
I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first event in the LA Consumerication of IT Roadshow. I presented a view of the subject from the Worldwide team while Frederico Amprimo gave a perspective from the region. […]
Responding in "Social Web" Time
When we talk about the impact of the social web, social business, social CRM, consumerization of IT…almost anything that has to do with the changing business environment, the topic that universally comes up is the change in people’s expectations. This applies to employees, who want a user experience for the enterprise that is as “good” […]
Driving Adoption of Social Collaboration Tools
I was having a discussion yesterday with a vendor client on adoption of its activity stream product and wanted to share some of our thoughts. Adoption for social collaboration tools is extremely important, it’s a network effect issue, the more…
