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Engagement Apps

Research Report: What's Top Of Mind From SAP Customers

Research Report: What’s Top Of Mind From SAP Customers

By R "Ray" Wang on December 20, 2017

Relevance And Value Lead The Inquiries About SAP From the criticism about indirect access to SAP Leonardo, the 2017 SAP landscape has been both gut-wrenching and transformational for clients. Rounded out by conversations at Americas’ SAP Users’ Group (ASUG), SAP Australia User Group (SAUG) and UK and Ireland SAP User Group (UKISUG) events, the top […]

Posted in Business, Featured Posts, Technology / Software | Tagged 017, AI, anticipatory analytics, Apps Strategy, Artificial intelligence, Augmented Humanity, Big Ideas, BigData, Business Transformation, cadence, CDO, CEO, CEP, channels, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CMO, Cognitive Computing, cognitive reckoning, collaboration, Constellation Research, content, context, CTO, CustExp, Customer Experience, customer experience management, CX, Data Driven, data governance, data stewardship, Data to Decisions, digital, Digital Business, digital commerce, Digital Disruption, digital marketing, Digital Marketing Transformation, Digital Transformation, DigitalBiz, digitaltransformation, disrupting digital, Disrupting Digital Business, E-Commerce, engagement, Engagement Apps, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, machine learning, Mass Personalization At Scale, Matrix Commerce, Monday’s Musings, personalization, personalization at scale, R “Ray” Wang;, Research Report, rwang0, Software Insider, SoftwareInsider, value exchange | 1 Response

Event Report: Glassdoor Employer Branding Summit

Event Report: Glassdoor Employer Branding Summit

By R "Ray" Wang on September 15, 2014

  Employer Branding Comes of Age On September 12th, Glassdoor kicked off its Employer Branding Summit in San Francisco at the Hotel Nikko.  Social recruiting, employer branding, and talent acquisition pros gathered to hear how branding impacts the recruiting landscape.  Robert Hohman, CEO of Glassdoor welcomed the audience to set the stage (see Figure 1). […]

Posted in Business | Tagged #GDSummit, #hrtechconf, Apps Strategy, brand, branding, customer engagement, Customer Experience, employee branding, employer branding, engagement, Engagement Apps, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event report, future of work, Glassdoor, HR, HR Tech, Human Capital Management, Human resources, marketing, R "Ray" Wang;, rwang0, Smashfly, social recruiting, Software Insider, SoftwareInsider, talent acquisition, talent management, vendor strategy

Event Report: #AdobeSummit Celebrates Digital Marketing From Creative To Commerce

Event Report: #AdobeSummit Celebrates Digital Marketing From Creative To Commerce

By R "Ray" Wang on April 1, 2014

Market Leaders And Fast Followers Celebrate A Decade Of Digital Marketing Vision In 2004, Omniture founder Josh James, an avid skier, held the first Summit atop the Snowbird Ski Resort for 270 early adopters and converted.  Fast forward eleven years to 2014, an estimated 7000 customers, partners, influencers, and prospects gathered at the Salt Palace […]

Posted in Business | Tagged 2014, adobe, Adobe Summit, analytics, Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, Business Transformation, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, community platforms, Constellation Research, CRM, CustExp, customer engagement, Customer Experience, CXO, Design thinking, Digital Business, Digital Disruption, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, disruptive, disruptive business models, disruptive technologies, Disruptive technology, ECommerce, Elastic Path, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, Identity, Intershop, marketing, Marketing Automation, Marketing strategy, mass personalization, Mass Personalization At Scale, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, personalization, personalization at scale, R "Ray" Wang;, real-time, Right time, rwang0, sap, SAP Hybris, Software Insider, Software Vendors, SoftwareInsider, user group event, user strategy, vendor strategy, Vishal Sikka | 3 Responses

Understand The Five Generation Of Digital Workers

Understand The Five Generation Of Digital Workers

By R "Ray" Wang on November 12, 2013

Age Is Not The Deciding Factor In Five Generations Of Workers When discussing the future of work, most folks immediately jump to the discussion of millennials, generation Y, generation X, baby boomers, post war, etc.  However, the shift to digital business finds a different type of five generations.  This segmentation describes how digitally proficient people […]

Posted in Featured Posts, Trends & Concepts | Tagged #digitalsummit, Apps Strategy, Big Data, BigData, Business Analytics, business disruption, business intelligence, Business Models, Business Transformation, CDO, CEO, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief People Officer, CHRO, CIO, Cloud, Constellation Research, Consumerization of IT, CTO, Data to Decisions, df13, Digital Business, Digital identity, digital marketing, Digital Strategy, disruptive, disruptive business models, disruptive technologies, Disruptive technology, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, gov20, journey maps, mobile, mobile enterprise, mobility, R "Ray" Wang;, rwang0, socbiz, social business, Software Insider, SoftwareInsider, vendor strategy | 1 Response

News Analysis: Clarabridge Raises $80M in Funding For Expansion

News Analysis: Clarabridge Raises $80M in Funding For Expansion

By R "Ray" Wang on September 11, 2013

General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of Growth Rapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital.  Founded in 2006, Clarabridge is a leading provider of customer experience solutions.  The funding announcement is significant as Clarabridge: Invests into global expansion and […]

Posted in Business | Tagged analytics, Apps Strategy, Big Data, BigData, CDO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Clarabridge, CMO, Constellation Research, CRM Magazine, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, digital marketing, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, funding, Funding announcement, General Catalyst Partners, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Summit Partners, text analytics, vendor strategy

Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business

Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business

By R "Ray" Wang on July 23, 2013

Forward And Commentary Constellation Research keynoted at Ping Identity’s Cloud Identity Summit 2013 in July.  Gathered in front of the Identerati,  an Identity Manifesto was presented.  The research behind that manifesto has been summarized here in this summary.  The final big idea research report will offer insight into four of Constellation’s primary research themes, the […]

Posted in Featured Posts, Technology / Software | Tagged #CIS2013, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, business strategy, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Security Officer, CIO, Cloud, Cloud Computing, Cloud Identity Summit, CMO, Constellation Research, Consumerization of IT, Corporate Digital Divide, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, customer engagement, Customer Experience, customer relationship management (CRM), CXP, Digital Business, Digital Divide, Digital identity, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, E-commerce survey, ECommerce, Engagement Apps, enterprise strategy, future of business, future of work, Identerati, Identity, Identity management, Identity Systems, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGenCXP, Ping Identity, Privacy, Privacy Rights, R "Ray" Wang;, Research Report, Research Summary, rwang0, Software Insider, SoftwareInsider, Speaker Notes

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

By R "Ray" Wang on July 1, 2013

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

Posted in Technology / Software | Tagged #custserv, $KANA, Accel-KKR, Apps Strategy, best of breed, Business Analytics, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, Engage, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, enterprise strategy, Kana Express, Kana Software, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Omnichannel, R "Ray" Wang;, rwang0, software as a service, Software Insider, Software Vendors, SoftwareInsider, vendor strategy

Research Summary: Demystifying Social Business – Optimizing the Lead to Deal Process (Sales)

Research Summary: Demystifying Social Business – Optimizing the Lead to Deal Process (Sales)

By R "Ray" Wang on June 12, 2013

Forward And Commentary Constellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area — lead to deal use cases. This best practices research report offers insight into two of Constellation’s primary research themes, the Next-Generation Customer Experience and […]

Posted in Business | Tagged Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, CIO, Constellation Research, Engage, engagement, Engagement Apps, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, Lead to deal, R "Ray" Wang;, Research Report, Research Summary, rwang0, sales, socbiz, social business, Social Business Software, social business strategist, Social Enterprise, social enterprise apps, Social Media, social sales insights, Software Insider, SoftwareInsider | 2 Responses

Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise

Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise

By R "Ray" Wang on September 24, 2012

Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not.  When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]

Posted in Business, Featured Posts, Technology / Software | Tagged Apps Strategy, Business Transformation, business value, Chief Customer Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, Consumer Tech, Consumerization of IT, CRM, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, df12, Dreamforce, Engagement Apps, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, enterprise strategy, event report, future of work, Infor, Infor Global Solutions GmbH, Infor ION, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next generation, Next generation apps, R "Ray" Wang;, rwang0, SaaS, socbiz, social business, Social CRM, Social Enterprise, social enterprise apps, social technologies, software as a service, Software Insider, SoftwareInsider, user conference, user event, vendor events, vendor strategy, workday | 4 Responses

The New Engagement Platform Drives The Shift From Transactions

The New Engagement Platform Drives The Shift From Transactions

By R "Ray" Wang on August 28, 2012

Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect.  Mobile has given us the ability to interact any time and anywhere.  Cloud delivers access points to us with a rich array of content and information.  Big data provides us with the context […]

Posted in Business, Featured Posts | Tagged adobe, Amazon, Amazon EC2, Amazon Web Services, Amazon.com, apple, Apps Strategy, Atlasian, Badgeville, Box, Box.net, BPM, broadvision, BunchBall, Business Analytics, Business process, Business process management, business value, business value framework, BVF, CEO, CFO, Chief Customer Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, Chief Service Officer, CHRO, CIO, Cloud, collaboration, collaboration software, community platforms, complex event processing, Constellation Research, Consumer Tech, Consumerization of IT, context, COO, Corporate Strategy, CRM, CrowdTwist, CTO, CubeTree, CustExp, customer engagement, Customer Experience, Decision Services, Design thinking, disruptive, disruptive technologies, Disruptive technology, e20, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, future of work, Gigya, GoodData, google, ibm, IBM Connections, ibm software group, Interaction History, Jive, Jive Software, Lithium Technologies, microsoft, Microsoft Office, Microsoft SharePoint, Microsoft Windows, Monday's Musings, Moxie, oracle, outcome focused, People to People, predictive, R "Ray" Wang;, role, role-based design, rwang0, salesforce.com, sap, Software Insider, SoftwareInsider, tibbr, Tibco, TideMark, yammer | 2 Responses

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