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Enterprise and Social Sofware

Why Facebook entering the world of work is an advertising goldmine. #facebookatwork

Why Facebook entering the world of work is an advertising goldmine. #facebookatwork

By Sameer Patel on January 14, 2015

So, Ingrid Lunden at TechCrunch announced that Facebook has finally entered the world of work. As far as the consumer market goes, think about it. Facebook is worth 212 billion dollars by having a strong hold on your actions, interests, and preferences from 5pm to 9am and some fraction of your work day. If only it could […]

Posted in Featured Posts, Technology / Software | Tagged Customer Interaction and SocialCRM, Enterprise and Social Sofware, Facebook, Facebook @work, microsoft, sap, SAP Jam, Social network, yammer

The Dollar Shave Club of Everything

The Dollar Shave Club of Everything

By Sameer Patel on December 1, 2014

Whilst technology has significantly brought costs of production and distribution down, for consumers or businesses the cost of goods we procure has remained as high as ever. But that’s about to change. The systematic dismantling of unit cost economics of existing markets across many industries is now underway.

Posted in Business, Featured Posts | Tagged Digital Transformation, Elon Musk, Enterprise and Social Sofware, Management, Product Management, SaaS and Cloud, Tesla Motors | 1 Response

When software conforms to how *you* want to work…

When software conforms to how *you* want to work…

By Sameer Patel on June 4, 2014

I rarely talk about SAP or my work on this blog. But something happened last week that marks a personal milestone for me and our team in this journey to transform how we work and connect with customers and partners. I’m privileged that my day job has been the vehicle to see this future state […]

Posted in Technology / Software | Tagged Digital Transformation, Enterprise and Social Sofware, sap | 1 Response

On Satya Nadella and being Indian….

On Satya Nadella and being Indian….

By Sameer Patel on February 9, 2014

The ethnic conclusions implied in the title of this Bloomberg article “Why Microsoft and Everyone Else loves Indian CEOs” makes me really uncomfortable. To be clear, I am very proud that someone from my  ”-’hood” made it to the top of the heap. But what I celebrate here the most is not necessarily that Satya is [&hellip

Posted in Business | Tagged Enterprise and Social Sofware, Personal

Who Spiked the Enterprise Activity Stream?

Who Spiked the Enterprise Activity Stream?

By Sameer Patel on December 16, 2013

As someone who leads products and even before I did, I’ve never understood the obsession with feeds and activity streams in the context of enterprise social software applications or for that matter, enterprise software applications. The bedrock of the fabled “Facebook for the Enterprise” meme was the feed and enterprise software applications rushed to re-produce […]

Posted in Featured Posts, Technology / Software | Tagged activity stream, Enterprise and Social Sofware, Facebook, stream, Twitter, Ulysses

Social Media: Is the juice worth the squeeze?

Social Media: Is the juice worth the squeeze?

By Sameer Patel on December 1, 2013

Nora Aufreiter, Julien Boudet and Vivian Weng at McKinsey and Co. have published some excellent research on the current state of consumer email that came my way via my old pal and newly minted colleague, Maggie Fox. Just as Altimeter Research founder Charlene Li’s work on internal social technology usage showed less than what you might [&hellip

Posted in Business | Tagged Customer Interaction and SocialCRM, Enterprise and Social Sofware, Innovation and Crowd-Sourcing, Online Communities | 1 Response

pretzel logic: l’acte deux

pretzel logic: l’acte deux

By Sameer Patel on August 5, 2013

Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire to blog but I felt really strongly about my PoV and decided to put up a blog […]

Posted in Trends & Concepts | Tagged Enterprise and Social Sofware, Facebook, Instagram, linkedin, Personal, SaaS and Cloud, social business, Social Enterprise, YELP | 1 Response

Much ado about Competitive nothings

Much ado about Competitive nothings

By Sameer Patel on April 29, 2013

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we […]

Posted in Business, Featured Posts | Tagged apple, competition, Enterprise and Social Sofware, Marketing strategy, SaaS and Cloud, Steve Jobs, Tesla Model S | 2 Responses

Putting the “Relationship” back in Customer Relationship Management

Putting the “Relationship” back in Customer Relationship Management

By Sameer Patel on March 1, 2013

Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]

Posted in Trends & Concepts | Tagged Collaborative Sales Performance, Customer Interaction and SocialCRM, Enterprise and Social Sofware, Social Media

Connecting vs Reaching

Connecting vs Reaching

By Sameer Patel on February 24, 2013

This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]

Posted in Trends & Concepts | Tagged Collaborative Organizations, Enterprise and Social Sofware, Facebook, New York Times, Sheryl Sandberg, social media marketing, Social network | 3 Responses

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