Enterprises and Ecosystems: Why Digital Natives Are Dethroning The Old Guard
Why is it that so many traditional companies with an enormous wealth of assets largely fail to transform them for the digital era? By assets here, I mean established customer base, closely held relationships with trading partners, mountains of data and IP, as well as their bread and butter, the actual products and services they […]
2012 Is Shaping Up As the Year of Open APIs
It was just over a decade ago that businesses were still wondering why it was necessary to have a Web site. Now it’s a foregone conclusion that they are one of the most important touchpoints for any organization to possess….
Vendor Event: Workday Predict And Prepare 2011
Title: Workday Predict And Prepare 2011 Start Date: 2011-12-07 11:00 am PST End Date: 2011-12-07 12:00 pm PST Location: Webinar Link For the fourth year in a row, join the country’s top IT, HR and Talent Management analysts and consultants for their predictions of next year’s critical trends, plus their advice on how you […]
Consumerization: Why the Workplace of Tomorrow Looks Like The Internet
The title of this post is almost right. The workplace of tomorrow will look like a lot of things actually, including the Internet; just not a whole lot like the way our organizations look today. For one, the workplace itself has steadily begun to disappear as teleworking becomes more and more prevalent, though the latest […]
Why The Next App You Use Might Be In A Social Network
While social networks are still just getting their sea legs in most organizations, the next big leap forward — in addition to social analytics — is likely to be the integration of our productivity and line of business apps into our activity streams. Will this unleash significant new value? Very probably. But it’s also possibly the big integration […]
Monday’s Musings: Real Time Versus Right Time And The Dawn Of Engagement Apps
Different Flavors Of Real-Time Result In Significant Implications. Many pundits, research insight folks, bloggers, and hand wavers keep talking about the need for real time in social business, analytics, mobile, and other disruptive technologies. Given the volume of data, bandwidth constraints, and magnitude of business processes to be supported, is the notion of real time […]
Tuesday’s Tip: Three Quick Ways To Capture Social Customer Data
Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica). As we talk about the implications of social media and customer data, inevitably […]
Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think […]
Best Practices: Applying The Seven Deadly Sins To Successful Gamification
The Seven Deadly Sins Draws On The Dark Arts Conversations with game designers and gamification experts over the past month highlight how important design should appeal to the human spirit. Intrigue, reward, status, community, and challenge drive 5 key areas of engagement. However, some of the masters of gamfication have revealed some dark arts that […]
Trends: 5 Engagement Factors For Gamification And The Enterprise
Gamification Will Drive Future Enterprise Software User Experiences The Gamification Summit kicks off in San Francisco today. Gamification represents another consumer tech innovation entering the enterprise. Game-like mechanisms can improve engagement and participation in the enterprise for all stakeholders (i.e. employees, customers, partners, and suppliers). A few key areas with immediate potential for enterprises considering […]
